Customer Service Representative-Remote (Bilingual: French / English)

Concentrix Trust & Safety; Fort McMurray; Remote; Full time

Job summary

Join a forward-thinking global organization as a Remote Customer Service Representative. This role offers the chance to work from home while providing exceptional customer service in both French and English. You'll engage with customers, resolve their inquiries, and enjoy a supportive work culture that promotes career growth and personal development. With comprehensive training and a focus on inclusivity, this position is perfect for those eager to make a difference. Embrace a rewarding career path with competitive pay and a range of benefits that support your well-being and success.

Benefits

Paid training

Performance-based incentives

Employee referral bonus opportunities

Registered Retirement Savings Plan

Paid PTO and holidays

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

Health and wellness programs

Mentorship programs

Qualifications

• Fluent in French and English with customer service experience.
• Strong computer skills and ability to resolve technical issues.

Responsibilities

• Provide inbound customer support in preferred language.
• Help customers resolve basic technical issues and document information.

Skills

Fluent in French

Fluent in English

Customer service experience

Technical issue resolution

Multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Tools

Desktop or laptop

High-speed internet

Job description

Job Title: Customer Service Representative - Remote (Bilingual: French / English)

Job Description:

The Customer Service Representative - Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients' products and/or services. (Military veterans are encouraged to apply.)

A New Career Powered by You

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

Career Growth and Personal Development

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential.

What You Will Do in This Role

1. Provide inbound customer support using a call flow guide in the customer’s preferred language.
2. Help customers resolve basic technical issues.
3. Track, document, and retrieve information in databases.
4. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables.
5. Familiarity with iOS and/or MacOS, or comparable technology is preferred.
6. Offer additional products and/or services.
7. Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

1. The ability to speak fluent French and English.
2. 1+ year of customer service experience.
3. A high school diploma or GED.
4. A quiet, distraction-free environment to work from in your home.
5. Proficiency in fast-paced multi-tasking.
6. Eagerness to learn new technologies.
7. Strong computer navigation skills and PC knowledge.
8. A desktop or laptop to complete PC and internet testing.
9. High Speed internet (no wireless/hotspots or satellite) and a smartphone.

What’s In It for You

In this role, you’ll also be provided with:

1. Starting wage will be between $16 and $25 (pay rate will not be below applicable minimum wage).
2. Paid training and performance-based incentives.
3. Lucrative employee referral bonus opportunities.
4. Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
5. Health and wellness programs with trained partners to help promote a healthy you.
6. Mentorship programs that support your rewarding career journey.
7. Programs and events that support diversity, equity, and inclusion.

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location: CAN, ON, Work-at-Home

Language Requirements:

Time Type: Full time

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws.