Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Embrun; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service is seeking dedicated individuals to join their remote team. This role offers the chance to provide exceptional support to customers while working from the comfort of your home. With a comprehensive benefits package and opportunities for career advancement, you will thrive in a supportive and inclusive culture that values diversity. Ideal candidates are fluent in both French and English and possess strong computer skills. If you're eager to learn and adapt in a fast-paced environment, this opportunity is perfect for you.

Benefits

Paid training

Employee referral bonuses

Comprehensive benefits package

Supportive company culture

Qualifications

• Fluency in both French and English is essential for this role.
• At least 1 year of customer service experience is required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Tools

iOS

MacOS

PC knowledge

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement, with approximately 80% of management promoted from within
3. Work remotely from the comfort of your home
4. Paid training and lucrative employee referral bonuses
5. Comprehensive benefits package, including medical, dental, vision insurance, and a registered retirement savings plan
6. Supportive and inclusive company culture that champions diversity and employee well-being

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
5. Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):

1. Must be fluent in both French and English
2. At least 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and PC knowledge

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Eagerness to learn new technologies and adapt to fast-paced environments
3. Experience in a remote work setting