Customer Service Representative-Remote (Bilingual : French / English)

Concentrix; Edmonton; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a customer service role that offers the flexibility of remote work. This position provides a competitive hourly wage with performance-based incentives and opportunities for career growth, as 80% of management is promoted from within. The company fosters a supportive and inclusive culture, ensuring employees receive comprehensive benefits, including medical, dental, and vision insurance. Ideal candidates will be fluent in both French and English, possess strong computer skills, and thrive in a fast-paced environment. If you're eager to enhance customer experiences and grow professionally, this opportunity is perfect for you.

Benefits

Comprehensive medical insurance

Dental insurance

Vision insurance

Paid training

Employee referral bonuses

Career advancement opportunities

Supportive company culture

Qualifications

• Fluency in both French and English is essential for this role.
• Minimum of 1 year of experience in customer service is required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Fluency in French

Fluency in English

Customer service experience

Strong computer navigation skills

Multitasking ability

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement, with 80% of management promoted from within
3. Work remotely from the comfort of your home
4. Comprehensive benefits including medical, dental, and vision insurance
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive company culture that promotes personal and professional growth

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer's preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services
5. Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):

1. Must be fluent in French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Experience working in a fast-paced environment
3. Eagerness to learn new technologies and adapt quickly

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.