Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; City of Langley; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service solutions is seeking dedicated individuals to join their team. This role offers an engaging work-from-home environment where you can provide exceptional support to customers in both French and English. With a focus on personal and professional development, you will have opportunities for career advancement, as 80% of managers are promoted from within. Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, alongside a supportive company culture that celebrates diversity and inclusion. If you're eager to learn and grow, this is the perfect opportunity for you!

Benefits

Comprehensive benefits package

Paid training

Employee referral bonuses

Opportunities for career advancement

Qualifications

• Fluency in both French and English is essential.
• 1+ year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Fluency in French

Fluency in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Tools

PCs

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including base pay and performance-based incentives
2. Opportunities for career advancement, with 80% of managers promoted from within
3. Paid training and lucrative employee referral bonuses
4. Comprehensive benefits package including medical, dental, and vision insurance, as well as paid time off
5. Supportive work-from-home environment with a focus on personal and professional development
6. Engaging company culture with celebrations and events promoting diversity and inclusion

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones and computers
5. Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):

1. Must be fluent in both French and English
2. At least 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or similar technology
2. Eagerness to learn new technologies
3. Experience in a fast-paced multi-tasking environment