Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Charlottetown; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service solutions is seeking dedicated individuals to join their team. This role offers the chance to provide exceptional inbound support to customers while utilizing your bilingual skills in French and English. With a focus on personal development and career advancement, the company promotes from within, ensuring a supportive environment for growth. Employees enjoy comprehensive benefits, including medical, dental, and vision insurance, alongside flexible working conditions. If you're eager to learn new technologies and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Paid Training

Performance-Based Incentives

Employee Referral Bonus

Comprehensive Benefits

Career Advancement Opportunities

Diverse Workplace Culture Events

Qualifications

• Fluency in French and English is a must for this role.
• 1+ year of customer service experience is required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.

Skills

Bilingual (French and English)

Customer Service Skills

Technical Issue Resolution

Multi-tasking

Education

Associate Degree

Bachelor's Degree

Tech Certification

High School Diploma or GED

Tools

Database Management

PC Navigation Skills

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Paid training and performance-based incentives
3. Lucrative employee referral bonus opportunities
4. Comprehensive benefits including medical, dental, and vision insurance, as well as a Registered Retirement Savings Plan
5. Opportunities for career advancement and personal development, with 80% of managers promoted from within
6. Celebrations and events that promote a diverse and inclusive workplace culture

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Help customers resolve basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
5. Offer additional products and/or services

What is Required (Qualifications):

1. Must speak both French and English fluently
2. An associate degree, bachelor's degree, or tech certification
3. 1+ year of customer service experience
4. High school diploma or GED
5. A quiet, distraction-free environment to work from home

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and PC knowledge
3. Eagerness to learn new technologies
4. Proficiency in fast-paced multi-tasking
5. A desktop or laptop for completing PC and internet testing

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.