Customer Service Representative-Remote (Bilingual: French / English)

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Job Title: Customer Service Representative - Remote (Bilingual: French / English)

Job Description: Le représentant du service à la clientèle à distance (bilingue : français/anglais) travaille à domicile et interface avec les clients via des appels entrants/sortants et/ou via Internet. Ce poste assure le service client et la résolution des problèmes et questions courants concernant les produits et/ou services du client. (Les anciens combattants sont encouragés à postuler.)

The Customer Service Representative - Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients' products and/or services. (Military veterans are encouraged to apply.)

Qualifications: Fluent in both French and English, with at least 1 year of customer service experience. Requires an associate degree, bachelor’s degree, or technical certification. Must have a quiet, distraction-free environment at home, proficiency in multitasking, strong computer navigation skills, high-speed internet, and a smartphone.

Responsibilities: Provide inbound support using a call flow guide, help resolve basic technical issues, document information in databases, maintain knowledge of client products/services, and offer additional products/services to enhance customer experience.

This role offers a competitive starting wage between $16 and $25 per hour, paid training, performance incentives, benefits including health insurance, retirement plans, paid time off, and opportunities for career growth and personal development.

If you are passionate about delivering exceptional customer service and meet the minimum qualifications, apply today to join a diverse, global team committed to innovation and excellence.