Customer Service Representative (REMOTE)- Bilingual English/French

HD Supply; Quebec; Remote; CAD 40,000 - 55,000; Full time

Job summary

A large wholesale distributor is seeking a Customer Service Representative (REMOTE) who is bilingual in English and French. The role involves addressing customer inquiries regarding products and services while managing a comprehensive knowledge base. Candidates should have customer service experience and proficiency in CRM tools. This position offers a full-time schedule from Monday to Friday, with opportunities for growth in a supportive environment.

Qualifications

• 0-2 years of experience in customer service role.
• Strong customer service skills with ability to handle inquiries.
• Must be able to pass a background check.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide knowledge and assistance regarding 20,000 products.
• Resolve customer issues and follow up on service goals.

Skills

Bilingual (English / French)

Proficiency in Salesforce, Office Suite or similar CRM

Customer service via phone/email communication

Ability to work in a remote environment

Education

HS Diploma or GED

Job description

Overview

Join to apply for the Customer Service Representative (REMOTE) – Bilingual English / French role at HD Supply.

HD Supply, a subsidiary of Home Depot and one of the largest wholesale distributors in the U.S., provides a broad range of products (MRO: maintenance/repair/operations, janitorial, sanitation) to approximately 300,000 customers across Multifamily, Institutional, Hospitality, Trade, Government Housing, Healthcare, Building Services and Education.

Job Summary

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

Preferred Qualifications

• Bilingual (English / French)
• Full-Time Schedule: Monday–Friday
• Proficiency in Salesforce, Office Suite or similar CRM
• Experience with customer service via phone / email communication
• Proven ability to work in a remote environment
• Must be able to pass a background check

Major Tasks, Responsibilities, And Key Accountabilities

• Responds to customer order and quotation requests received via telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and / or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude / independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and / or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• No travel required.

Education And Experience

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Note: This listing includes standard role information and does not reflect any additional or current postings beyond this description.