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Customer Service Representative ( Remote )

Third Party CS

Beaumont

Remote

CAD 40,000 - 55,000

Full time

Yesterday
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Job summary

A customer service company in Alberta is seeking a Customer Service Representative to manage client inquiries and ensure a positive customer experience. Candidates should possess strong communication skills and previous experience in customer support or a related field. This role offers flexible hours, health insurance, and opportunities for advancement. Remote positions are available.

Benefits

Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility
Flexible hours

Qualifications

  • Previous experience in customer support, client services, or sales.
  • Excellent communication over phone and digital platforms.
  • Customer-focused approach for positive experiences.

Responsibilities

  • Answer and manage customer inquiries via calls, emails, and chats.
  • Record and organize customer interactions.
  • Meet and exceed personal and team target goals.

Skills

Excellent communication
Customer-focused
Basic computer skills
Ability to multitask
Time management

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs
Requirements
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)
Benefits
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)
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