Customer Service Representative - (PT)

Prometric Ireland Limited; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job description

Posted Friday, October 13, 2023 at 4:00 AM

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Part-Time

POSITION SUMMARY:

The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule:
The candidate will be required to work two 8-hour shifts on Saturday and Sunday, between the hours of 6:30am – 5:30pm PST.

RESPONSIBILITIES:
The responsibilities include, but are not limited to:

1. Providing comprehensive customer service to test takers via email, telephone, and online chat.
2. Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
3. Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
4. Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
5. Providing input to updates of registration and reporting databases.
6. Tracking customer requests and providing input for improving customer service.

REQUIREMENTS:

1. At least one year of work experience in customer service, preferably in a Call Centre environment.
2. Sensitivity to inquiries from test takers for whom English is not their first language.
3. Knowledge and experience with business and office procedures, practices, and their applications.
4. Experience with computer business applications required, including Windows Office (Excel, Word, Access) and email.
5. A quick learner with the ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
6. Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
7. Must be eligible to work in Canada.

Start date: As soon as possible
Hourly Wage: $19/hour
Type of position: Permanent, Part-time
Location of position: Vancouver, BC. Working from home, although may be required to go to office on occasion.

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.