Customer Service Representative/ Production Planner

Woodlands; Alberta; On-site; CAD 40,000 - 60,000; Full time

Job summary

A manufacturing company in Alberta is seeking a Customer Service Representative/Production Planner to manage customer inquiries, process orders, and coordinate logistics. The ideal candidate has at least 1 year of experience in a similar role, effective communication skills, and the ability to work in a fast-paced environment. This position offers an opportunity to be part of a dynamic team focused on achieving sales targets and ensuring customer satisfaction.

Qualifications

• Minimum 1 year of experience in customer service or production planning in a manufacturing environment.
• Experience with ERP systems is a plus.
• Ability to communicate effectively among various stakeholders.

Responsibilities

• Function as a contact window for assigned customers.
• Process orders and manage customer inquiries.
• Coordinate across logistics and warehouse.
• Monitor order status and shipment dates.

Skills

Customer service

Order processing

Team collaboration

Supply chain management

Job description

Customer Service Representative/ Production Planner

Responsibilities

• Account holder and shall function as one of the contact window for respective assigned customers
• Receives and performs document screening on receipt of Purchase Order
• Order processing including, but not limited to, managing customer inquiries, confirming orders, and tracking order fulfilment
• Coordinate with logistics, warehouse, transportation, and customer service
• Continuous monitoring and follow up on order status, and shipment dates ensuring timely delivery
• Expedite shipments as required to meet delivery deadline
• Works cohesively as a team and with various departments to achieve monthly sales target and resolve customer issues
• Manage order fulfilment till delivery, through coordination across supply chain
• Understand short term capacity availability and constraints. Work with operations team to manage order fulfilment
• Monitor usage trends and customer forecast for future purchases and capacity planning
• Any other ad-hoc duties as and when assigned

Working Experiences

• Minimum of 1 year of working experience preferably in customer service /production planner functions in a manufacturing environment and working experience in Supply Chain.
• Added advantage if they have experience in the field of Sales and Marketing or work experience with ERP systems.

Education Requirement and Traits

• Multi tasker, able to work in fast- paced and dynamic environment
• Able to communicate effectively among various stakeholders