Customer Service Representative/Pre-Writer

Compass Group Canada; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading foodservice provider in Toronto is looking for a Customer Service Representative, OCS, to oversee coffee accounts. You will build strong customer relationships and ensure satisfaction by providing exceptional service. The ideal candidate has 1-2 years of relevant experience and is comfortable driving to various locations with a valid driver's license. This position requires strong organizational skills and attention to detail, making it ideal for those looking to grow in the foodservice industry.

Qualifications

• 1-2 years related experience and/or training or equivalent.
• Willingness to learn about office coffee products.
• Ability to manage multiple accounts with attention to detail.

Responsibilities

• Regularly visit customers to ensure pantry areas are stocked.
• Submit orders in a timely manner for scheduled deliveries.
• Organize and stock shelves during visits.
• Communicate issues and collaborate with management.

Skills

Customer service excellence

Excellent verbal and written communication

Time management

Attention to detail

Education

High School/GED equivalent

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.

Job Summary

The Customer Service Representative, OCS is responsible for overseeing all OCS coffee accounts as the “onsite” point of contact for customer queries. This person will be responsible for sharing our values, providing exceptional customer service, and building strong relationships while ensuring strong loyalty and repeat business. Personable service excellence is key to success in this role.

Now, if you were to come on board as our Customer Service Representative, OCS, we’d ask you to do the following for us:

Responsibilities

• Visit customers on a regular basis ensuring all kitchen/pantry areas are fully stocked with supplies, upselling and placing orders when required
• Ensure all orders are submitted in a timely manner to ensure customers receive product on scheduled delivery days
• Organize, rotate and stock shelves and merchandise during each visit
• Replenish and clean some coffee machines at each location
• Communicate any issues or concerns and collaborate with management to maintain positive business relationships and ensure repeat business and future sales

Think you have what it takes to be our Customer Service Representative, OCS? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

Qualifications

• One to two years related experience and/or training or equivalent combination of education and experience
• Some knowledge of, or be willing to learn all aspects of, the office coffee business, e.g. coffee/pantry products and equipment
• Technically inclined or willing to learn how to operate program and maintain equipment that we supply to our customers
• Able to work independently with little supervision
• Proven ability to manage and organize multiple accounts while maintaining sharp attention to detail
• Excellent verbal and written communication and listening skills
• Strong time management and results focused; able to prioritize, multitask and meet deadlines
• Demonstrate professionalism and strong customer service at all times
• High School/GED equivalent is required
• Required to use your own vehicle to visit customers across the GTA and surrounding areas
• Valid full G class Drivers Licence with a clean driver’s abstract and comfortable driving a large van or truck when needed to assist with deliveries

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.