Customer Service Representative - Part-time

XPO; Windsor; On-site; Full time

Job summary

Join a leading global provider of transportation services as a Customer Service Representative in Windsor. You will assist customers with inquiries, resolve documentation errors, and handle billing tasks while leveraging your skills in a dynamic environment. This role offers growth opportunities and a chance to make a significant impact in XPO's operations.

Qualifications

• 2 years of customer service experience required.
• Strong computer, typing, and 10-key skills needed.
• Excellent verbal and written communication skills preferred.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Assist customers with inquiries on shipments, rates, and billing.
• Perform general clerical duties as assigned.

Skills

Customer service experience

Computer skills

Typing skills

10-key skills

Verbal communication

Written communication

Tools

Microsoft Office

Job description

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience
• Strong computer, typing, and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights, and weekends

Preferred qualifications:

• Transportation experience
• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits, and more:

Pay starts at $22.90

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
• Process over, short, and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology, and physical assets. We seek employees who enjoy challenges and can communicate effectively in all situations. We aim to leverage your skills and experience to drive positive results and ensure a bright future for both you and XPO. If you’re looking for growth opportunities, join us at XPO.

Qualified applicants will receive consideration without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or other protected statuses.

The above statements describe the general nature and level of work performed by people in this role and are not an exhaustive list of responsibilities. Employees may be required to perform duties outside their normal responsibilities as needed.

If you need a reasonable accommodation during your job search or application, please send an email to #, including your name, job title with location and requisition ID, and a description of the accommodation needed.