Customer Service Representative/Order Desk

Nevian Consulting & Placement Services Inc.; Canada; On-site; CAD 50,000 - 55,000; Full time

Job summary

An established industry player is looking for a dynamic CSR/Order Desk professional to join their team. This full-time, in-office position is perfect for someone who thrives in a fast-paced environment and enjoys multitasking. You will play a crucial role in maintaining excellent customer relations by efficiently processing orders, handling complaints, and ensuring timely communication. With a focus on organization and attention to detail, you will collaborate with various departments to provide top-notch service. The company offers a supportive work environment with growth opportunities and attractive bonus potential. If you are motivated and ready to make a difference, this is the opportunity for you!

Benefits

Bonus opportunities (up to 15K, paid quarterly)

Great work environment

Growth opportunities

Benefits after 3 months

Qualifications

• 2-3 years of Order Desk experience required.
• Exceptional interpersonal and communication skills needed.
• Strong computer skills with Microsoft software.

Responsibilities

• Process orders and customer requests accurately and timely.
• Manage customer issues and complaints efficiently.
• Coordinate rush orders with Production and Shipping.

Skills

Interpersonal Skills

Communication Skills

Organization Skills

Problem-Solving Ability

Attention to Detail

Mechanical Aptitude

Math Skills

Ability to Handle Pressure

Empathy

Motivation

Education

Post-secondary education

Tools

Microsoft Excel

Microsoft Word

Job description

Our client (an industrial manufacturer) is seeking to fill the position of CSR/Order Desk. This is a multi-function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits, and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone and e-mail, communicating order information, handling customer complaints, and processing expedites. Full-time in-office permanent role. Salary: 50K-55K. Mon-Fri: 8:30-5:00pm. Benefits: Yes- After 3 months. Great bonus opportunities (up to 15K, paid quarterly). Great work environment and growth opportunities.

Responsibilities

• Process orders, expedites, and all other customer requests accurately with a high attention to detail in a timely manner.
• Consistently organize workload to ensure high priority and rush items are prioritized.
• Work well with other team members and departments to ensure customers receive the best service possible at every point.
• Effectively manage orders (phone, EDI, email) daily.
• Deal with customer issues, concerns, and complaints in a timely and efficient manner.
• Supply tracking information on shipments as customers require.
• Co-ordinate rush orders as required with Production and Shipping.
• Assist Inside Sales to expedite orders as necessary with Production.
• Issue Return Good Authorizations to determine quality issues, relay findings to customer, and process next steps accordingly.

Qualifications

• Completed post-secondary education.
• 2-3 years of Order Desk experience is a must (order processing experience).
• Ideally must have a great mechanical aptitude.
• Organization skills with attention to detail.
• Exceptional interpersonal and communication skills and be able to present the company in a professional manner and provide excellent written reports.
• Good math and problem-solving ability.
• Be personally motivated and able to provide creative thought.
• Strong computer skills with ability to use Microsoft software (Excel, Word, etc.).
• Excellent verbal, written, and listening skills.
• Take ownership of all opportunities, challenges, and mistakes.
• A willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
• Able to handle a high-pressure call center environment where constant multi-tasking and prioritizing of daily work is essential.
• A positive and friendly phone manner is critical.
• A high level of empathy is required to identify customer concerns and convert them into a positive experience.
• Ability to gain customer trust and keep it.