Customer Service Representative - Nanaimo

Enterprise; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive rental company in Nanaimo is seeking a full-time Customer Assistance Representative Sr to provide outstanding customer service and support rental needs. Candidates must have at least 1 year of relevant experience and a valid driver's license. The position offers training, benefits, and a starting pay of $18.75 per hour.

Benefits

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Qualifications

• Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid British Columbia Full Class 5 drivers license with few violations on record.
• Authorized to work in Canada.

Responsibilities

• Take incoming calls and provide customer assistance.
• Meet and greet customers in a friendly manner.
• Assist in processing vehicle returns and check-ins.

Skills

Customer service

Sales

Communication

Education

High school diploma or above

Some college preferred

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 1481 BOWEN RD NANAIMO, BC V9S 1G4
  
  

This is a full time position that pays $18.75 / hour

We Offer

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development
  
  

Schedule

• Must be able to work 40 hours during the branches operating hours Monday - Friday 8:00am - 5:30pm, Saturday 8:00am-4:00pm
  
  

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
  
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid British Columbia Full Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work 40 hours during the branches operating hours Monday - Friday 8:00am - 5:30pm, Saturday 8:00am-4:00pm
• Must be at least 18 years of age.