Customer Service Representative (Motivator) - North York York Mills Centre

GoodLife Fitness; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading fitness company in Toronto is looking for a Customer Service Representative (Motivator) to provide excellent support to members. Key responsibilities include greeting clients, assisting with member inquiries, and maintaining a welcoming environment. Ideal candidates will have a strong customer service background and CPR certification. This part-time role offers competitive compensation and a vibrant work atmosphere.

Benefits

Ongoing training and development

Career advancement opportunities

FREE Fitness membership

Fun work environment

Qualifications

• CPR-A & AED Certification is required.
• Smart Tan certification must be obtained within 3 months.
• Previous customer service and sales experience is an asset.

Responsibilities

• Greeting Members and Potential Members warmly.
• Checking in Members for workouts and assisting walk-ins.
• Handling incoming calls and booking appointments.
• Assisting Members with equipment questions.

Skills

Interpersonal skills

Customer focus

Excellent communication skills

Proficiency in computer use

Job description

Customer Service Representative (Motivator) - North York York Mills Centre

Join to apply for the Customer Service Representative (Motivator) role at GoodLife Fitness in North York York Mills Centre.

Who is a Customer Service Representative (Motivator)?

The Motivator is a key member of our GoodLife Fitness Clubs team. This role is usually the first point of contact for Members or Potential Members upon arrival. The Motivator's responsibilities include creating a welcoming, clean, and safe environment to support Members in achieving their fitness goals. It involves being a front desk expert and providing assistance and support to ensure a positive and engaging experience for Members and Potential Members.

What will you be doing?

• Greeting Members and Potential Members warmly and professionally.
• Checking in Members for their workouts and assisting walk-in Potential Members.
• Handling incoming calls efficiently, including answering within three rings, taking messages, and booking appointments.
• Assisting Members on the floor with questions about equipment and services.
• Possessing in-depth knowledge of memberships, club services, and amenities, and selling these when appropriate.
• Using system knowledge to answer questions, resolve issues, update Member information, and sell memberships and products.
• Addressing comments, suggestions, and concerns courteously.
• Providing FitFix Starter sessions for new and current Members.
• Maintaining cleanliness and completing other tasks to ensure an exceptional Member experience.
• Participating in ongoing training and monthly meetings.

Do you have what it takes?

• CPR-A & AED Certification
• Smart Tan certification within 3 months of employment
• Interpersonal skills to relate well with all types of people
• Customer focus and dedication to meeting customer expectations
• Team contribution and willingness to help others
• Approachability and good listening skills
• Knowledge of the fitness industry
• Excellent communication skills
• Proficiency in computer use
• Previous customer service and sales experience is an asset

What’s In It For You

• Ongoing training and development
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic work environment

Compensation: $17.95 - $19.45 per hour

This job posting is for an existing vacancy.

Diversity and Inclusion

We are committed to fostering an inclusive and accessible environment. If you require accommodations during the recruitment process, please inform us, and we will work with you to meet your needs.

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Seniority level: Entry level

Employment type: Part-time

Job function: Customer Service

Industry: Wellness and Fitness Services