Customer Service Representative (Motivator) - Burnaby Metrotown

GoodLife Fitness; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-known fitness organization in Burnaby seeks a Customer Service Representative (Motivator) to enhance member experiences at the club. Key responsibilities include welcoming members, providing support with fitness inquiries, and maintaining the club's cleanliness. Ideal candidates should possess excellent communication skills, prior customer service experience, and relevant certifications. Competitive pay and ongoing training are offered.

Benefits

Ongoing training and development

Career advancement opportunities

Competitive Total Rewards Package

FREE Fitness membership

Fun and energetic atmosphere

Qualifications

• CPR-AED Certification is required.
• Must obtain Smart Tan certification within 3 months of employment.
• Effective interpersonal skills to relate well with diverse individuals.
• Strong commitment to meeting customer expectations.
• Helpful and cooperative in team settings.
• Warm, pleasant personality and good listening skills.
• Familiarity with fitness industry concepts.
• Strong communication skills both written and verbal.
• Excellent customer service skills in line with company values.
• Basic computer proficiency.
• Prior experience in customer service and sales roles is beneficial.

Responsibilities

• Greet and check in Members for their workouts.
• Attend to inquiries from Members and Potential Members.
• Utilize knowledge of Memberships to assist clients.
• Provide Fit-Fix Starter sessions.
• Ensure the cleanliness and organization of the Club.

Skills

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of the fitness industry

Excellent written and verbal communication skills

Superior customer service skills

Proficiency in computer use

Previous customer service and sales experience

Education

CPR-AED Certification

Smart Tan certification (within 3 months)

Job description

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)?

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival at the Club. The Motivator is responsible for creating a welcoming, clean, and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, ensuring their experience with us is positive and engaging.

What will you be doing?

1. Be pleasant and present with every greeting and interaction.
2. Greet Members as they come into the Club and check them in for their workout.
3. Greet Potential Members with appointments or walk-ins and direct them accordingly.
4. Handle incoming calls from Members and Potential Members efficiently, answering within three rings, taking messages, or booking appointments.
5. Assist Members on the floor with questions about the FitFix and Cardio machines.
6. Possess in-depth knowledge of Memberships and all Club services and amenities, and sell these products when opportunities arise.
7. Assist Members by answering questions, resolving issues, updating Member information, and selling memberships, services, and products.
8. Handle comments, suggestions, and concerns courteously and professionally.
9. Provide Fit-Fix Starter sessions for new and current Members.
10. Complete club runs and cleaning tasks to maintain cleanliness standards.
11. Perform any other tasks required to provide an exceptional experience for Members and guests.
12. Attend all required training and monthly meetings.

Do you have what it takes?

• CPR-AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy: Relates well to all kinds of people, builds rapport, and uses diplomacy and tact.
• Customer Focus: Dedicated to meeting customer expectations, acts with customers in mind, and maintains effective relationships.
• Team Contribution: Helpful, cooperative, and willing to assist others.
• Approachability: Warm, pleasant, and a good listener who builds rapport and puts others at ease.
• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills and understanding of company culture
• Proficiency in computer use
• Previous customer service and sales experience is an asset

What's in it for you

• Ongoing training and development for a successful career
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere every day!

Compensation : $18.60 - $20.10

This job posting is for an existing vacancy.