Customer Service Representative (Motivator) - Burlington Centre

GoodLife Fitness Centres; Burlington; On-site; CAD 30,000 - 60,000; Part time

Job summary

A fitness services company in Burlington is seeking a Customer Service Representative (Motivator) to create a welcoming environment. You will assist Members and Potential Members, handle inquiries, and promote fitness services. Ideal candidates are customer-focused with strong interpersonal skills, CPR certification, and a passion for fitness. This part-time role offers competitive pay and opportunities for growth.

Benefits

Ongoing training and development

Free fitness membership

Competitive Total Rewards Package

Fun work environment

Qualifications

• Strong interpersonal skills to relate well with all kinds of people.
• Customer-focused attitude to meet and exceed expectations.
• Approachable, warm, and good listener.

Responsibilities

• Greet Members and assist with check-in.
• Handle incoming calls professionally.
• Assist Members with questions about equipment.

Skills

Strong interpersonal skills

Customer-focused attitude

Team player

Knowledge of fitness industry

Excellent communication skills

Proficiency in computer use

Previous customer service experience

Education

CPR-AED Certification

Smart Tan certification within 3 months

Job description

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)

The Motivator role is essential to the success of our GoodLife Fitness Clubs. A Motivator is usually the first Associate a Member or Potential Member interacts with upon arrival. The role involves creating a welcoming, clean, and safe environment to help Members achieve their fitness goals. It requires being a front desk expert and supporting Members and Potential Members to ensure a positive and engaging experience.

What will you be doing

1. Greet Members and Potential Members warmly and assist with check-in or directing them accordingly.
2. Handle incoming calls professionally, answer within three rings, and manage messages or appointment bookings.
3. Assist Members on the floor with questions about equipment and services.
4. Have in-depth knowledge of memberships, club services, and amenities to promote and sell these products when appropriate.
5. Resolve Member questions and concerns efficiently using all systems and tools available.
6. Handle comments, suggestions, and concerns courteously and professionally.
7. Provide Fit-Fix Starter sessions for new and current Members.
8. Maintain cleanliness standards through club runs and cleaning tasks.
9. Perform any additional tasks to ensure an exceptional Member experience.
10. Complete required training and attend monthly meetings.

Do you have what it takes

• CPR-AED Certification
• Smart Tan certification within 3 months of employment
• Strong interpersonal skills to relate well with all kinds of people and build effective relationships.
• Customer-focused attitude to meet and exceed expectations.
• Team player who is helpful and cooperative.
• Approachable, warm, and a good listener.
• Knowledge of the fitness industry.
• Excellent written and verbal communication skills.
• Superior customer service skills and understanding of company culture.
• Proficiency in computer use.
• Previous customer service and sales experience is an asset.

What's in it for you

• Ongoing training and development for career growth.
• Opportunities for advancement.
• Competitive Total Rewards Package.
• Free Fitness membership.
• A fun and energetic work environment.

Compensation: $17.95 - $19.45 per hour

This job posting is for an existing vacancy.

Diversity and Inclusion

We are committed to fostering an inclusive environment where all employees and members feel valued and supported. We aim to reflect the diversity of our communities and meet accessibility needs respectfully. Please inform us if you require accommodations during recruitment.

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Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Part-Time

Experience: 0+ years

Vacancy: 1

Monthly Salary: $17 - $19