Customer Service Representative - Milwaukee Tool Coquitlam, British Columbia

TTI Group; Coquitlam; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading power tool company in Coquitlam is seeking a Customer Service Representative to deliver best-in-class service. The role involves counter procedures, warranty assessments, and maintaining product knowledge. The ideal candidate will possess strong communication and organizational skills, with a high school diploma required. Competitive salary and numerous health benefits are offered.

Benefits

Competitive base salary

Health Benefits Coverage

Yearly Wellness Program

Registered Retirement Savings Plan with Employer Matching

Qualifications

• Must have effective business communication skills, initiative, and organizational skills.
• Outgoing with strong engagement and conflict resolution skills.
• Experience with electric tools is a strong asset.

Responsibilities

• Deliver best-in-class service to customers.
• Perform counter procedures including answering phones and placing orders.
• Conduct warranty assessments and instant tool replacements.

Skills

Effective business communication skills

Organization skills

Outgoing & end-user engagement

Conflict resolution

Strong computer skills

Attention to detail

Team-oriented

Education

High school diploma

Job description

Customer Service Representative - Milwaukee Tool

At TTI, people come for the opportunity and stay for the culture!

Customer Service Representative

At TTI, people come for the opportunity and stay for the culture!

Customer Service Representative

Techtronic Industries Inc. | Milwaukee

Full-Time | Permanent | Coquitlam, BC (Canada)| E1

Job Description : About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

POSITION DESCRIPTION

We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.

The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally.

A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do

Deliver best-in-class service to our customers

Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic

Maintain monetary transactions, record maintenance, and assist with inventories as required.

Prioritize in-branch repairs

Conduct warranty assessments and instant tool replacements

Showroom merchandising and stock replenishment

Continuously develop and maintain strong product knowledge

What You Will Bring

Must possess effective business communication skills, initiative, and organizational skills

Outgoing – excels in end-user engagement and conflict resolutions

Strong computer skills

Strong attention to detail and ability to stay organized

Team-oriented and be capable of working independently

Experience with electric tools is a strong asset

High school diploma

What You Will Get

Competitive base salary

Health Benefits Coverage, including Vision Care, and Dental Care,

500 yearly renewing Wellness Program, paid time off, and award-winning culture,

Registered Retirement Savings Plan with Employer Matching Contributions,

And much, much more!

Visit our : Company Website , LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

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