Customer Service Representative - Milwaukee Tool

Techtronic Industries Canada Inc.; Coquitlam; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading consumer services company in Coquitlam is seeking a passionate Customer Service Representative to deliver outstanding service at the Milwaukee Tool Factory Service Centre. The ideal candidate will possess strong communication skills and a willingness to engage with customers. This full-time role offers a competitive salary, health benefits, and opportunities for personal development in a dynamic work environment.

Benefits

Health Benefits Coverage, including Vision and Dental Care

Wellness Program

Registered Retirement Savings Plan with Employer Matching

Paid time off

Award-winning culture

Qualifications

• Must possess effective business communication skills, initiative, and organizational skills.
• Outgoing – excels in end-user engagement and conflict resolutions.
• Strong attention to detail and ability to stay organized.

Responsibilities

• Deliver best-in-class service to our customers.
• Maintain monetary transactions, record maintenance, and assist with inventories.
• Conduct warranty assessments and instant tool replacements.

Skills

Effective business communication skills

Strong computer skills

Attention to detail

End-user engagement

Conflict resolution

Education

High school diploma

Tools

Electric tools experience

Job description

Customer Service Representative - Milwaukee Tool

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Customer Service Representative - Milwaukee Tool

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At TTI, people come for the opportunity and stay for the culture!

Customer Service Representative

Techtronic Industries Inc. | Milwaukee

Full-Time | Permanent | Coquitlam, BC (Canada)| E1

Job Description : About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

POSITION DESCRIPTION

We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.

The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally.

A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do

• Deliver best-in-class service to our customers
• Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic
• Maintain monetary transactions, record maintenance, and assist with inventories as required.
• Prioritize in-branch repairs
• Conduct warranty assessments and instant tool replacements
• Showroom merchandising and stock replenishment
• Continuously develop and maintain strong product knowledge

What You Will Bring

Must possess effective business communication skills, initiative, and organizational skills

Outgoing – excels in end-user engagement and conflict resolutions

Strong computer skills

Strong attention to detail and ability to stay organized

Team-oriented and be capable of working independently

Experience with electric tools is a strong asset

High school diploma

What You Will Get

Competitive base salary

Health Benefits Coverage, including Vision Care, and Dental Care,

500 yearly renewing Wellness Program, paid time off, and award-winning culture,

Registered Retirement Savings Plan with Employer Matching Contributions,

And much, much more!

Visit our : Company Website , LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Consumer Services

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