Customer Service Representative - Market (On-Call)

Okanagan College; Kelowna; On-site; CAD 33,737 - 38,462; Part time

Job summary

Okanagan College is seeking a Customer Service Representative – Market (On-Call) to perform cashier duties, assist customers, and maintain store inventory. Candidates must have completed Grade 12, hold a Food Safe Certificate, and have at least 3 months of relevant experience. The role includes engaging in sales opportunities and ensuring customer service excellence. The hourly pay ranges from $24.49 to $27.92, with the position remaining open until filled.

Qualifications

• Required to have a Food Safe Certificate.
• A minimum of 3 months experience in the food industry as a cashier or related experience.

Responsibilities

• Perform cashier duties and process payments.
• Identify sales opportunities and engage in suggestive selling.
• Deliver excellent customer service and assist with product selection.
• Maintain cleanliness and sanitation in the market area.

Skills

Customer service excellence

Interpersonal skills

Multi-tasking

Attention to detail

Organizational skills

Education

Completion of Grade 12

Food Safe Certificate

Previous experience in the food industry

Tools

Microsoft Excel (beginner level)

Cash balancing software

Job description

Competition Details

Position Number: P00185

Position Title: Customer Service Representative – Market (On-Call)

Division/Portfolio: Ancillary and Business Services

Department/Program: Ancillary & Business Services

Location: Kelowna

Other Flexible Work Options available.

Functions and Duties

• Performs cashier duties, including processing payments and maintaining accurate cash records and proper cash controls.
• Actively identifies sales opportunities and engages in suggestive selling to enhance store profitability.
• Delivers excellent customer service by building rapport, providing accurate information, and assisting with product selection.
• Executes general retail and food service tasks, such as food preparation and ensuring a well‑stocked and organized retail space.
• Sets up and replenishes items like tea, coffee, condiments, and prepackaged foods, monitoring inventory levels for timely requisitioning.
• Receives deliveries, verifies inventory accuracy against purchase orders, and promptly communicates discrepancies to supervisors.
• Safely stores received deliveries in designated locations, adhering to Food Safe requirements.
• Provides timely and accurate information to supervisors regarding missed deliveries, short‑shipped items, or product quality issues.
• Conducts daily inventory counts and offers ordering recommendations when requested.
• Maintains cleanliness and sanitation in the market and cafeteria seating area.
• Performs assigned duties as required.

Education and Experience

Completion of Grade 12 is required.

Food Safe Certificate required.

A minimum of 3 months previous experience in the food industry as a cashier or related experience is required.

Previous experience with Microsoft Excel (beginner level) and/or cash balancing software is an asset.

Skills and Abilities

• Able to perform work with minimal supervision.
• Demonstrates commitment to customer service excellence.
• Able to build and maintain effective interpersonal relationships with staff, students, clients and the general public to ensure optimum customer service levels.
• Able to deal tactfully and diplomatically with both internal and external customers.
• Able to multi‑task in a fast‑paced environment.
• Willingness to actively work towards continuous improvement in all aspects of role.
• Attention to detail and accuracy.
• Responsive to and capable of providing timely communication on all issues of consequence.
• Effective organizational skills.
• Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment.
• Open to learning opportunities and adaptable to change.

Preferred Qualifications

Desired Start Date: 01/30/2024

Employment Details

Position End Date (if temporary): Open Until Filled

Schedule: Annual Salary/Hourly Rate $24.49 - $27.92

Appointment Type: Support - On Call

Inclusion Statement

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application.