Customer Service Representative - Lakeridge Health Oshawa

Description

Location: Lot 528 - 1 Hospital Ct, Oshawa (Lakeridge Health)

Start Date: May 4, 2025

End date: N/A

Shift: Sunday / 10:00am-6:00pm

Deadline: Thursday, May 1st, 2025, at 5:00pm

Customer Service Representative Processing Written Transaction Requests

Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

Key Responsibilities

1. Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed.
2. Act as a courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations.
3. Foster customer success, happiness, and satisfaction by building rapport, addressing inquiries and complaints, providing empathy, and communicating information.
4. Embrace performance-based call monitoring, recording, and assessment to improve communication, timeliness, and satisfaction.
5. Optimize voice quality, grammar, tone, and proactiveness to improve quality and consistency.
6. Leverage technology and attention to detail to ensure data integrity by gathering information, composing documents, and inputting data.
7. Answer inbound emails, calls, and faxes within service level and quality goals; act as a point of contact for monthly parking customers.
8. Provide comprehensive service and support for parking customers, including potential and existing customers and stakeholders.
9. Maintain accurate customer account information and update notes for transactions.
10. Utilize resources like manuals, emails, and supervisor guidance to perform duties.
11. Complete and maintain required paperwork or records.
12. Enter customer payments received by various methods.
13. Stay updated on workflow, policy, and product knowledge.
14. Support and train new CSR staff.
15. Keep accurate records and update systems.
16. Assist other CSR staff with troubleshooting.
17. Issue, enter, and track temporary paper passes as needed.
18. Answer inbound calls and meet service goals; act as first contact point for parking customers.
19. Support telephone sign-ups and maintenance of parking accounts.
20. Provide user support for web-based interfaces.
21. Complete all after-call work for customer sign-ups or modifications.
22. Input customer and payment information accurately.
23. Assist with meter issues and requests for information.
24. Manage parking stall counts and signage as needed.
25. Perform other duties as assigned.

Skills, Knowledge, and Expertise

1. Must be at least 18 years old.
2. G12/Equivalent education level.
3. At least 1 year of customer service experience in a high-volume environment preferred.
4. 1 year of data entry experience with 40 WPM.
5. Knowledge of contact center policies and software.
6. Strong work ethic, professionalism, and poise.
7. Excellent interpersonal and communication skills.
8. Strong analytical and judgment skills.
9. High attention to detail and accuracy.
10. Ability to multitask, prioritize, and organize.
11. Flexible and adaptable.
12. Motivated, proactive, and reliable.
13. Ability to handle customer complaints professionally.
14. Conflict resolution skills.
15. Intermediate knowledge of MS Office.
16. Ability to meet service level goals consistently.
17. Positive, team-oriented attitude.

This is an internal position for all UFCW Impark employees.

California applicants only: The company considers qualified applicants with criminal records in accordance with applicable laws. Details are provided in the description.

Reimagined Parking is an equal opportunity employer and complies with all applicable laws.