Customer Service Representative - Kelowna

Keolis Commuter Services; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A transportation services provider is looking for a part-time Customer Service Representative in Kelowna. This role involves assisting customers with ticket reservations, payments, and check-in, ensuring a smooth travel experience. Ideal candidates are friendly, detail-oriented, and must be available on weekends. The position offers $18.00 per hour with flexible scheduling and opportunities for growth.

Benefits

Flexible schedule

Discounted travel

Employee Assistance Program (EAP)

Qualifications

• A natural people-person with a positive attitude.
• Quick thinker who remains calm when problem-solving.
• Reliable and detail-oriented.

Responsibilities

• Welcome and assist customers in person, by phone, and online.
• Book, change, and cancel ticket reservations.
• Handle payments and keep records organized.
• Help travelers with check-in, luggage, and boarding.

Skills

Customer service

Problem-solving

Microsoft Office

Flexibility

Job description

Customer Service Representative - Kelowna

Job Category: Customer Service

Requisition Number: CUSTO005448

• Posted: October 16, 2025
• Part-Time
• On-site
• Rate: $18 CAD per hour

Locations

Showing 1 location

516 Lawrence Ave, Kelowna, BC V1Y6L7, CAN

Customer Service Representative (Part-Time)

• 516 Lawrence Avenue, Kelowna, BC
• Part-Time | ~20 Hours/Week | $18.00/hr

Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someone’s off to visit family, head to school, or explore somewhere new, you’ll be the one making their journey simple, smooth, and stress-free. This isn’t just about selling tickets; it’s about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and you’ll play an important role in helping travelers feel at home on the road.

What You’ll Do

Welcome and assist customers in person, by phone, and online

Book, change, and cancel ticket reservations with accuracy and care

Handle payments and keep records tidy and organized

Help travelers with check-in, luggage, and boarding

Keep the ticket office running smoothly (and looking good)

Share your knowledge and problem-solving skills to make each trip easier

What We’re Looking For

A natural people-person with a helpful, positive attitude

Comfortable with computers (bonus if you’re good with Microsoft Office)

Quick thinker who stays calm when problem-solving

Reliable, detail-oriented, and ready to pitch in as part of a team

Flexible with scheduling (weekend availability is a must)

Bonus points: First Aid training, previous customer service experience

Why Join Us?

Averaging 20 hours per week with a flexible schedule

Shifts include 8:00 a.m.–12:00 p.m., 12:00 p.m.–8:00 p.m., and 4:00 p.m.–8:00 p.m.

$18.00/hr with opportunities to learn and grow

Discounted travel on our luxury motorcoaches

Access to an Employee Assistance Program (EAP) for wellness support

Be part of a company that moves 12M+ passengers a year, while still feeling like a local team

About Keolis

Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you’ll be part of a team that believes travel should always feel safe, reliable, and people-first.