Customer Service Representative - Kelowna

Keolis Canada; Kelowna; On-site; CAD 46,838,000 - 52,349,000; Full time

Job summary

Keolis Canada – EBus & Red Arrow in Kelowna, BC invites applications for a Full-Time Customer Service Representative. You will greet travelers, assist with ticket bookings, process payments, and help passengers with check-in and boarding at the Kelowna location. This on-site role requires weekend availability and a customer-first mindset.

Join a team dedicated to creating welcoming travel experiences. The position offers 36+ hours per week at $18.25 per hour, with opportunities to grow within

Qualifications

• A natural people-person with a helpful, positive attitude.
• Comfortable with computers (bonus if you’re good with Microsoft Office)
• Quick thinker who stays calm when problem-solving.
• Reliable, detail-oriented, and ready to pitch in as part of a team.
• Flexible with scheduling (weekend availability is a must)
• Bonus points: First Aid training, previous customer service experience.

Responsibilities

• Welcome and assist customers in person, by phone, and online.
• Book, change, and cancel ticket reservations with accuracy and care.
• Handle payments and keep records tidy and organized.
• Help travelers with check-in, luggage, and boarding.
• Keep the ticket office running smoothly (and looking good).
• Share your knowledge and problem-solving skills to make each trip easier.

Skills

People skills

Computer literacy

Problem solving

Reliability & attention to detail

Scheduling flexibility

First Aid training / customer service

Tools

Microsoft Office

Job description

Customer Service Representative - Kelowna

Job Category: Customer Service

Requisition Number: CUSTO006895

• Posted : September 29, 2026
• Full-Time
• On-site
• Rate : $18.25 CAD per hour

Locations

Showing 1 location

Kelowna, BC V1Y6L7, CAN

Description

Full-Time Customer Service Representative

• Location: 516 Lawrence Avenue, Kelowna, BC
• Full-Time | Minimum of 36 Hours/Week | $18.25/hr

Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someone’s off to visit family, head to school, or explore somewhere new, you’ll be the one making their journey simple, smooth, and stress-free. This isn’t just about selling tickets; it’s about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and you’ll play an important role in helping travelers feel at home on the road.

What You’ll Do

Welcome and assist customers in person, by phone, and online

Book, change, and cancel ticket reservations with accuracy and care

Handle payments and keep records tidy and organized

Help travelers with check-in, luggage, and boarding

Keep the ticket office running smoothly (and looking good)

Share your knowledge and problem-solving skills to make each trip easier

What We’re Looking For

A natural people-person with a helpful, positive attitude

Comfortable with computers (bonus if you’re good with Microsoft Office)

Quick thinker who stays calm when problem-solving

Reliable, detail-oriented, and ready to pitch in as part of a team

Flexible with scheduling (weekend availability is a must)

Bonus points: First Aid training, previous customer service experience

Why Join Us?

Minimum of 36 hours per week (including; holidays, weekends, days & evening shifts)

$18.25/hr with opportunities to learn and grow

Discounted travel on our luxury motorcoaches

About Keolis

Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you’ll be part of a team that believes travel should always feel safe, reliable, and people-first.