Customer Service Representative, Investors Edge - 6 month term

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading bank as a Customer Service Representative, where you'll engage with clients, resolve issues, and support their needs. With a focus on relationship-building, you'll thrive in a dynamic environment with an industry-leading training program. This temporary position offers competitive compensation and opportunities for personal growth.

Benefits

Employee and Family Assistance

Social Recognition Points

Qualifications

• Recognize and assess client needs to provide timely resolutions.
• Deeply understand ISI products and Investor’s Edge platform.

Responsibilities

• First point of contact for ISI clients via phone and online.
• Support clients by recognizing and assessing their needs.

Skills

Client Relationship Building

Customer Service

Communication

Computer Literacy

Interpersonal Skills

Education

Degree/Diploma in Business

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of the Investor Services Inc (ISI) team, you’ll be the first point of contact for ISI clients (including Investors Edge), via phone and online channels. As a Customer Service Representative, you will make a meaningful impact by using your interpersonal and relationship-building skills to recognize and accurately assess client needs and provide timely resolutions. Note that Investor Service Inc is a non-advice group; you will not provide recommendations or advice on products or investments. You will work in a fast-paced environment where your communication skills will help refer clients to related groups or escalate issues to management. Your role involves making recommendations on client matters to meet work objectives, ensuring clients experience a listening, caring bank.

The expected start date will be July 7th, 2025.

You’ll begin your frontline client service journey with an industry-leading paid training program. Your training will equip you with skills and knowledge to provide excellent client service. The initial training involves approximately 4 weeks onsite in downtown Toronto, combining in-class learning and on-the-job application, from Monday to Friday, 9:00 a.m. to 5:00 p.m. EST.

A quick note on your availability – our Contact Centre operates Monday to Friday from 8:00 a.m. to 8:00 p.m.. Flexibility within these hours is preferred.

At CIBC, we support a work environment that helps you thrive. Details about your work arrangement (onsite vs. remote) will be discussed during your interview.

How You’ll Succeed

• Client engagement: Support clients by recognizing and assessing their needs. Focus on each interaction to make it meaningful.
• Problem solving: Listen, ask questions, and empathize. Take ownership of client issues and collaborate with others when needed.
• Product knowledge: Deeply understand ISI products and Investor’s Edge platform to support clients effectively.
• Efficiency: Respect clients’ time by completing requests quickly. Strong knowledge of online brokerage systems is essential.
• Computer Savvy: Navigate multiple software applications and dual monitors with ease.

Who You Are

• You put our clients first: Engage with purpose and go the extra mile.
• You’re passionate about people: Build trust through respect and authenticity.
• You love to learn: Grow your knowledge continuously.
• You’re goal oriented: Achieve your goals and make a difference.
• You engage with your heart and mind: Care about others and learn from diverse perspectives.
• You have a degree/diploma in business; CSC is an asset.
• Values matter to you: Bring your authentic self and live our values — trust, teamwork, accountability.

What CIBC Offers

We prioritize your goals and potential, recognizing your strengths with personalized opportunities, competitive compensation, benefits, wellbeing support, and recognition programs.

• Recognition through various programs and benefits, including employee and family assistance and social recognition points.

*Subject to program terms and conditions

What you need to know

• We’re committed to inclusivity. If you need accommodations, contact [e-mail].
• You must be legally eligible to work in the specified location(s) and have the necessary permits.
• Our process may include assessments and skills tests to better understand your capabilities and provide you with more information about us.

Additional Details

Expected End Date: 2026-01-09

Job Location: Toronto - 595 Bay St., 6th Floor

Employment Type: Temporary (Fixed Term)

Weekly Hours: 37.5

Skills: Accountability, Client Relationship Building, Customer Service, Communication, Computer Literacy, Financial Products, Investment Funds, Interpersonal Skills, Regulatory Compliance, and others.