Customer Service Representative & Inventory Analyst

Xediton Pharmaceuticals; Ontario; On-site; CAD 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative & Inventory Analyst to enhance customer satisfaction and streamline inventory processes. This role involves managing customer inquiries, processing orders, and maintaining accurate inventory records. The ideal candidate will possess strong communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment. Join a dynamic team where your contributions will directly impact customer experience and operational efficiency. If you are looking for a role with growth potential in a supportive environment, this opportunity is for you.

Qualifications

• University degree required for all applicants.
• Proficient in Microsoft Office, especially Excel at an intermediate level.

Responsibilities

• Provide service to external customers and support internal management.
• Manage customer database and compile reports on sales and inventory.
• Coordinate supply chain activities with production schedules.

Skills

Microsoft Office

Communication Skills

Analytical Skills

Customer Service Experience

Organizational Skills

Inventory Control Knowledge

French Language Skills

Education

University Degree

Tools

Excel

Job description

Customer Service Representative & Inventory Analyst

Department: Customer Service and Inventory

Project Location(s):

Education: University degree required

Salary: $50,000 per annum

Job Type: Full Time

Job Description & Key Responsibilities

The Customer Service Representative & Inventory Analyst will provide service to external customers and support internal management.

Responsibilities include:

• Answer customer calls regarding complaints, back orders, return authorizations, price requests, and product information; communicate product changes or price differences promptly and courteously.
• Process orders via phone, EDI, email, and fax; address issues like price discrepancies and product number changes.
• Maintain and update customer and supplier accounts with invoices, payments, and receipts.
• Manage customer database and compile reports on sales, backorders, and inventory.
• Prepare shipping and tracking information for customers.
• Act as liaison between warehouse and customers for orders, shipping errors, and inquiries.
• Handle clerical duties including calls, greeting visitors, and scheduling.
• Track inventory from manufacturing to delivery and assist with physical counts and discrepancy resolution.
• Create purchase orders and receive inventory into systems.
• Coordinate supply chain activities with production schedules.
• Manage inventory forecasting and assist with inventory management.
• Receive and document product complaints and adverse reactions from customers and healthcare professionals.

Skills & Qualifications

• University degree required.
• Proficient in Microsoft Office, especially Excel (intermediate level).
• Excellent written and oral communication skills.
• Experience in customer service and office environment.
• Strong analytical and problem-solving skills.
• Good interpersonal skills and a team player.
• French language skills are an asset but not required.
• Organizational skills with the ability to prioritize and multitask under pressure.
• High accuracy and attention to detail.
• Knowledge of inventory control and material planning.

If interested in this opportunity with growth potential, please apply by completing the form below or emailing your resume and cover letter to [e-mail]. Only shortlisted candidates will be contacted. No agencies please.