Customer Service Representative & Inventory Analyst

Xediton Pharmaceuticals; Ontario; On-site; CAD 50,000; Full time

Job summary

A leading company in the pharmaceutical sector is seeking a Customer Service Representative & Inventory Analyst. This role involves providing exceptional service to customers and supporting inventory management. The ideal candidate will have a university degree, strong analytical skills, and proficiency in Microsoft Office. Responsibilities include managing customer inquiries, processing orders, and overseeing inventory control. This position offers growth potential within a dynamic team environment.

Qualifications

• University degree required.
• Experience in customer service and office environment.

Responsibilities

• Answer customer calls regarding complaints and product information.
• Track inventory from manufacturing to delivery.
• Manage customer database and compile reports on sales.

Skills

Communication

Analytical Skills

Team Player

Education

University degree

Tools

Microsoft Office

Job description

Customer Service Representative & Inventory Analyst

Department : Customer Service and Inventory

Project Location(s) :

Education : University degree required

Salary : $50,000 per annum

Job Type : Full Time

Job Description & Key Responsibilities

The Customer Service Representative & Inventory Analyst will provide service to external customers and support internal management.

Responsibilities include :

• Answer customer calls regarding complaints, back orders, return authorizations, price requests, and product information; communicate product changes or price differences promptly and courteously.
• Process orders via phone, EDI, email, and fax; address issues like price discrepancies and product number changes.
• Maintain and update customer and supplier accounts with invoices, payments, and receipts.
• Manage customer database and compile reports on sales, backorders, and inventory.
• Prepare shipping and tracking information for customers.
• Act as liaison between warehouse and customers for orders, shipping errors, and inquiries.
• Handle clerical duties including calls, greeting visitors, and scheduling.
• Track inventory from manufacturing to delivery and assist with physical counts and discrepancy resolution.
• Create purchase orders and receive inventory into systems.
• Coordinate supply chain activities with production schedules.
• Manage inventory forecasting and assist with inventory management.
• Receive and document product complaints and adverse reactions from customers and healthcare professionals.

Skills & Qualifications

• University degree required.
• Proficient in Microsoft Office, especially Excel (intermediate level).
• Excellent written and oral communication skills.
• Experience in customer service and office environment.
• Strong analytical and problem-solving skills.
• Good interpersonal skills and a team player.
• French language skills are an asset but not required.
• Organizational skills with the ability to prioritize and multitask under pressure.
• High accuracy and attention to detail.
• Knowledge of inventory control and material planning.

If interested in this opportunity with growth potential, please apply by completing the form below or emailing your resume and cover letter to [emailprotected] . Only shortlisted candidates will be contacted. No agencies please.

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