Customer Service Representative - Insurance

Christine Lunn - Desjardins Insurance Agent; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

Rejoignez une équipe dynamique en tant que Représentant du Service à la Clientèle dans une agence Desjardins en pleine croissance. Ce rôle clé consiste à offrir un excellent service client tout en construisant des relations avec les clients et en recommandant des solutions d'assurance adaptées à leurs besoins. Si vous êtes passionné par le service client et prêt à évoluer dans un environnement collaboratif, cette opportunité est pour vous.

Benefits

Mentorat et formation en cours d'emploi

Opportunités de croissance de carrière

Environnement de travail collaboratif

Rémunération compétitive et incitatifs

Qualifications

• Expérience en service à la clientèle ou en vente (préférablement).
• Capacité prouvée à atteindre des objectifs de performance.
• Compétences fortes en communication verbale et écrite.

Responsibilities

• Établir des relations avec les clients par des conversations axées sur la valeur.
• Répondre aux demandes concernant les assurances, les changements de police et la facturation.
• Travailler en collaboration avec l'agent pour soutenir les objectifs marketing.

Skills

Communication

Résolution de problèmes

Service client

Vente

Education

Licence en biens et accidents (Préféré)

Job description

Start a Meaningful Career with a Team That Values You

Are you a people person who loves helping others and thrives in a fast-paced environment? Do you enjoy building relationships and offering solutions that truly make a difference?

We are looking for a Customer Service Representative to join our growing Desjardins Agency team. You’ll play a key role in delivering outstanding customer experiences while supporting the growth of the business. If you’re ready to be part of a dynamic and supportive team, this could be the perfect opportunity for you.

What You’ll Be Doing

Build connections with clients through warm, value-based conversations

Respond to inquiries related to insurance availability, eligibility, policy changes, claim submissions, and billing

Schedule appointments and identify customer needs to recommend the right insurance solutions

Work collaboratively with the agent to support marketing and business goals

Deliver prompt, accurate, and friendly customer service that builds loyalty

What You Bring to the Table

Sales or customer service experience (retail, telemarketing, inside / outside sales) preferred

Proven ability to meet performance targets or sales goals

Strong communication skills — verbal, written, and active listening

Positive, proactive mindset with strong problem-solving skills

Passion for providing exceptional service and going the extra mile

Organized and able to manage multiple tasks effectively

Comfortable presenting products and services to clients

Property & Casualty license (OTL preferred) or willing to obtain

Why Join Us?

Be part of a high-performing, client-focused team

Learn and grow with mentorship and on-the-job training

Work in a professional, supportive, and collaborative environment

Opportunity for long-term career growth and advancement within the Desjardins network

Competitive compensation and incentive opportunities

Ready to Build Your Career with Purpose?

If you’re looking for a role where you can grow, make an impact, and be part of a winning team, we want to hear from you.

Apply now and let’s start the conversation.

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

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