Customer Service Representative II

Harvard Developments; Regina; On-site; CAD 40,000 - 60,000; Full time

Job summary

Harvard Developments is seeking a motivated Customer Support Representative II in Regina to join their Service team. This role requires strong customer service abilities, administrative skills, and a proficiency in technology. The successful candidate will thrive in a dynamic environment while contributing to a professional growth-focused workplace offering various benefits.

Benefits

Competitive salary

Incentive pay

Health benefits

Pension & group RRSP

Scholarship program for children of employees

Wellness Reimbursement

On-site fitness facility

Continuing education opportunities

Qualifications

• Proven ability to communicate effectively and resolve customer inquiries.
• Skilled in managing data entry and electronic filing with high accuracy.
• Advanced experience in technology and a proactive problem-solver.

Responsibilities

• Serve as the first point of contact for customers, managing inquiries.
• Handle administration of requests and ensure a seamless customer experience.
• Collaborate with team members to achieve service excellence.

Skills

Customer Service Skills

Communication

Administration

Problem-Solving

Team Collaboration

Adaptability

Tools

MS Office Suite

Email Platforms

Job description

Harvard Developments is hiring a Customer Support Representative II in Regina to join its Harvard Service team in providing an exceptional customer service experience. Are you a highly motivated individual who understands the value of customer service? A confident, friendly, mature, and professional person is perfect for the position we are recruiting.

Harvard is a full-service real estate management company recognized for its reputation in leadership, flexibility, quality, and performance. We currently oversee 9.0 million square feet of office, retail, and industrial properties throughout Western Canada, with offices in Winnipeg, Regina, Calgary, and Edmonton.

The Customer Service Representative is the first point of contact for our customers and handles the administration of each request to our team members. This position requires excellent communication, attention to detail and office skills; as well as a strong proficiency with computers including MS Office and email, electronic filing, data entry and contact management applications. As an innovative, ever-changing company, the successful candidate will also be a quick learner in new computer programs and systems.

What you will bring to the job:

• Exceptional Customer Service Skills: A proven ability to communicate effectively, build rapport, and resolve customer inquiries with a confident, friendly, and professional demeanor.
• Strong Administrative Capabilities: Skilled in managing data entry, electronic filing, and contact management systems with high accuracy and attention to detail.
• Proficiency in Technology: Advanced experience with MS Office Suite, email platforms, and the ability to quickly adapt to new software and technology systems.
• Problem-Solving Mindset: A proactive approach to addressing customer needs and resolving challenges efficiently, ensuring a seamless customer experience.
• Team Collaboration: A commitment to working collaboratively with team members to achieve service excellence and support organizational goals.
• Adaptability and Willingness to Learn: A quick learner who thrives in a dynamic environment, eager to embrace new challenges and contribute to the company’s success.

What’s in it for you?

• Monday to Friday, shifts from 7:00am-5:30 pm
• Competitive salary, incentive pay, health benefits, pension & group RRSP
• Scholarship program for children of employees
• Wellness Reimbursement and on-site fitness facility
• Comprehensive orientation, training and support
• Opportunities for continuing education and career advancement

Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principle of work-life balance and involvement in the community is encouraged.

Harvard is committed to providing challenging and rewarding employment opportunities. If you feel you are the person we are looking for in this position, please apply with your resume in confidence through the Careers tab at www.hillcompanies.com.