Customer Service Representative I/II

Yorba Linda Water District; Placentia; On-site; CAD 65,000 - 93,000; Full time

Job summary

A local water district in Newfoundland and Labrador is seeking a Customer Service Representative. This position can be filled at either the I or II level, with responsibilities including customer inquiries, administrative tasks, and processing payments. The role offers a competitive salary range of $65,172 to $92,087 annually depending on the level.

Qualifications

• Ability to perform routine customer service functions.
• Experience in handling customer inquiries and issues.
• Proficient in administrative support tasks.

Responsibilities

• Perform routine customer service functions under supervision.
• Direct incoming calls and process payments.
• Maintain customer records and respond to inquiries.

Skills

Customer service

Problem-solving

Communication

Job description

There is one (1) vacancy for this recruitment.

This position may be filled at either a Customer Service Representative I or a Customer Service Representative II level depending on the applicant's qualifications.

This recruitment will remain open until filled.

First review of applications will be August 12, 2025 but may close at any time. Applicants are encouraged to apply immediately.

Tentative testing date will be August 21, 2025.

Tentative interview date will be September 4, 2025.

Salary Range

CUSTOMER SERVICE REPRESENTATIVE I: $65,172 - $83,426 annually ($31.33 - $40.11 per hour)

CUSTOMER SERVICE REPRESENTATIVE II: $71,938 - $92,087 annually ($34.59 - $44.27 per hour)

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DEFINITION

Customer Service Representative I: Under direct supervision, performs a variety of routine customer service functions including providing information, researching problems, performing general office duties and clerical tasks, receiving and directing incoming calls, processing payments, processing request for new service, initiating service orders, scheduling special payment arrangements, maintaining customer records and responding to customer inquiries; performs related work as required.

Customer Service Representative II: Under general supervision, performs a variety of routine to complex customer service functions including providing information, researching problems, performing general office duties and clerical tasks, receiving and directing incoming calls, processing payments, processing requests for initiation or termination of services, initiating service orders, scheduling payment arrangements, maintaining customer records, and responding to customer inquiries; performs related work as assigned.

SUPERVISION RECEIVED AND EXERCISED

Customer Service Representative I: Receives direct supervision from the Customer Service Supervisor. No supervision of staff is exercised.

Customer Service Representative II: Receives general supervision from the Customer Service Supervisor. No supervision of staff is exercised.

CLASS CHARACTERISTICS

The Customer Service Representative I is the entry-level class within the Customer Service Representative series. The principal function of this class is to provide basic administrative support and customer service on behalf of the District. Initially under close supervision, incumbents of this class perform a variety of routine reception, billing, and customer service tasks. As knowledge and experience are gained, the work becomes broader in scope, assignments are more varied, and are performed under less supervision. This class is distinguished from the Customer Service Representative II in that the latter is capable of performing more advanced duties assigned to the division. Incumbents may advance to the higher level class after gaining experience, demonstrating proficiency in the skill sets established by the District which meets the qualifications for that classification.

The Customer Service Representative II is the journey level class within the customer service representative series. The principal functions of this class is to provide advanced, full range administrative support and customer service on behalf of the District. Under general supervision, incumbents of this class are expected to use sound judgement to perform a variety of routine to complex reception, billing, and customer service tasks. As advanced knowledge and experience are gained, the work becomes broader and complex in scope, assignments are more advanced and varied, and are performed under less supervision. The work requires application and interpretation of policies, procedures and regulations. This class is distinguished from the Customer Service Representative III in that the latter is capable of performing intermediate duties assigned to the division. Incumbents may advance to the higher level class after gaining experience, demonstrating proficiency in the skill sets established by the District which meet the qualifications for that classification.