Customer Service Representative I

Ryko Solutions; Barrie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading washing systems company in Barrie, Ontario, is seeking an Order Entry Coordinator I to assist with entering new orders and customer relations. The ideal candidate should have 2 to 4 years of business-to-business customer service experience and familiarity with Microsoft Office. This full-time position offers a salary of $22-$26 per hour based on experience, alongside excellent employee benefits.

Benefits

Safety Boot Reimbursement Program

Paid Time Off Days

Group Benefits

Employee Referral Bonuses

RRSP Match Program

Qualifications

• 2 to 4 years of business-to-business customer service experience.
• University/College degree in related field preferred.

Responsibilities

• Assist with entering new orders.
• Facilitate communications between various departments.
• Solve customer issues related to orders.

Skills

Microsoft Office skills

Customer service experience

Education

Post-secondary degree or equivalent experience

Job description

Be among the first 25 applicants

At MacNeil Wash Systems, a division of National Carwash Solutions Inc. (NCS), we pride ourselves on a friendly, family vibe. We host employee events such as BBQ days, staff appreciation days, and a December holiday lunch, to name a few. We want to show our employees that their contributions matter! We strongly believe that in a team environment, together everyone achieves more.

With your safety as one of our top priorities, we build a safety culture by providing lunch for all employees monthly if we are incident-free.

We also offer the following benefits for our valued employees:

• Safety Boot Reimbursement Program
• Paid Time Off Days
• Group Benefits
• Employee Referral Bonuses
• RRSP Match Program

MacNeil and the rest of the NCS family is continually expanding, which often presents opportunities for cross-training and employee growth within the company.

If you are reliable, eager to learn, and looking for an employer who values what you bring to the table, we look forward to hearing from you.

Job Summary

As an Order Entry Coordinator I, you will assist with entering new orders. You will assist in customer relations and answer any inquiries our customers have regarding our product.

Job Duties

• Receive new equipment orders via Salesforce and email, process to release to production, issue PO’s for 3rd party equipment.
• Facilitate communications between the customer service department, production team, outside sales, engineering, and management
• Problems solve customer issues (late shipments, short shipments, incorrect orders)
• Input equipment order information in AccPac
• Respond to customer queries regarding part numbers, lead times, back orders, freight costs, discounts, and shipping dates
• Comply with all applicable OHSA, ESA and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Customer Service Manager or Senior Leadership team.
• Management retains the discretion to add or change the duties of this position at any time

Qualifications

• Post-secondary degree or equivalent experience.
• 2 to 4 years of business-to-business customer service experience
• Microsoft office skills
• University/College degree in related field, preferred

Physical Requirements

• May sit for prolonged periods performing repetitive clerical duties
• Must stoop, bend, reach, walk; perform repetitive motions using hands to grasp, push, pull or do fine manipulations
• The ability to lift up to 50lbs is required

Compensation type - Salaried, with an hourly rate: $22-$26 based on experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Machinery Manufacturing

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