Customer Service Representative - Halifax

ZipRecruiter; Halifax; On-site; GBP 25,000; Full time

Job summary

Join an award-winning team as a Customer Service Representative in Halifax, delivering exceptional service and building lasting customer relationships. With 36.25 hours work per week and attractive perks, this role offers professional development and a supportive environment.

Benefits

25 days holiday plus bank holidays

Annual pay review and performance bonus

Professional development opportunities

Wellbeing perks including treats and mental health support

Life assurance (4x salary) and pension contributions (up to 9%)

Monthly one-to-ones for support and development

Paid volunteering day annually

Health benefits like eye tests, flu jabs

Retail discounts, gym memberships, and cycle schemes

Fun team events and celebrations

Qualifications

• Ability to build strong customer relationships.
• Excellent verbal and written communication skills.
• Compassionate listener with problem-solving abilities.

Responsibilities

• Provide excellent customer service and enhance company reputation.
• Build strong customer relationships via phone and email.
• Identify and address fraud to protect the business.

Skills

Communication

Empathy

Problem-solving

Attention to detail

Teamwork

Adaptability

Job description

Job Description

Customer Service Representative - Halifax, United Kingdom

Salary: £24,150

Ready to launch your career with an award-winning organisation? If so, we\'ve got the perfect opportunity for you! Join our Claims & Operations Team and become the face of our business, delivering exceptional customer service that sets us apart.

Covéa Insurance offers a wide range of home, motor, and commercial insurance backed by our award-winning customer service. Our purpose is to "help protect people against the worst happening and put it right if it does".

It\'s the reason we are here, and it\'s the task we all focus on every day. No insurance experience? No problem. Our dedicated Learning & Development team will give you all the training you need, and our supportive leadership team will guide and encourage you every step of the way. All we ask is that you have a genuine passion for helping customers.

This role is based on-site at our Halifax office. We believe that working together in person enhances collaboration, engagement, and supports your growth and development.

Responsibilities

1. Work with your team to provide excellent customer service, creating positive experiences and enhancing our reputation.
2. Build strong relationships with customers by keeping them informed via phone and email.
3. Have honest and empathetic conversations, even when delivering tough messages.
4. Make quick, informed decisions in a fast-paced environment.
5. Protect the business by identifying and addressing fraud.
6. Follow legal, industry, and quality standards.
7. Take on additional tasks as needed based on your skills and experience.

What we look for

• Ability to build strong customer relationships and provide customer-focused solutions.
• Excellent communication skills, both verbal and written.
• A compassionate listener who can show empathy and proactively find solutions for customers.
• Able to prioritise workloads and meet targets and deadlines.
• A team player who collaborates effectively to achieve shared goals.
• Trustworthy and reliable.
• High attention to detail.
• Respect for customer and business confidentiality.
• Adaptable and flexible in a dynamic work environment.
• Self-motivated and driven to succeed.

We encourage candidates who do not meet all criteria to still apply, as we value diverse experiences.

What\'s on offer

• 36.25 hours per week with flexitime
• Shifts between Monday to Friday, 8 AM - 6 PM, with one Saturday per month
• 25 days holiday plus bank holidays
• Annual pay review and performance bonus
• Professional development opportunities
• Fun team events and celebrations
• Monthly one-to-ones for support and development
• Wellbeing perks including treats and mental health support
• Life assurance (4x salary) and pension contributions (up to 9%)
• One paid volunteering day annually
• Health benefits like eye tests, flu jabs, private medical insurance
• Additional perks like retail discounts, gym memberships, and cycle schemes

Our mission is to create inclusive teams where everyone has equal opportunity to succeed. We welcome all applicants and encourage those requiring reasonable adjustments to apply.

Salary: £24,150

Working hours: 36.25