Customer Service Representative (full-time hourly)

Leon's Furniture; Dartmouth; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits after 3 months

Profit sharing

Employee discounts

Partner discounts

Growth opportunities

Ongoing training

Job summary

Leon's Furniture Limited in Dartmouth, NS seeks a full-time Customer Service Associate to oversee after-sale service, liaise with third-party repair teams, and maintain organized files on open issues.

You will promote service standards, provide training and support to other associates, and handle inquiries by phone, email, or in person, aiming to resolve issues efficiently. Join a Canadian family-owned company with benefits after 3 months and growth opportunities coast to coast.

Qualifications

• Experience delivering exceptional customer service and maintaining customer focus.
• Strong problem solving and analytical abilities.
• Excellent organizational and multitasking skills.
• Clear written and verbal communication.
• Ability to work collaboratively with colleagues.
• Positive attitude and professional demeanor.

Responsibilities

• Train new service associates and provide ongoing training where required.
• Assist customers by phone, in person or by email with service requests.
• Set and confirm repair tech appointments with customers.
• Follow up with customers and vendors on overdue parts.
• Complete inspections on all exchanges or upon customer request.
• Schedule deliveries of exchanges and credit memos.
• Authorize gift certificates, discounts and credits to customers within parameters.
• Enter exchanges, credit memos, sales and reselections.
• Follow up on overdue work orders, credits, repairs and parts.
• Performing various other duties, as assigned.

Skills

Customer-focused

Problem solving

Organizational skills

Communication

Collaborative

Positive attitude

Job description

Customer Service Representative (full-time hourly)

300FH Dartmouth, NS, CA

3 days ago Requisition ID: 2114

Leon’s is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Train new service associates and to provide ongoing training where required
• Assist customers by phone, in-person or by email with service requests
• Set and confirm repair tech appointments with customers
• Follow up with customers and vendors on overdue parts
• Complete inspections on all Exchanges or upon customer request
• Schedule deliveries of Exchanges & Credit Memos
• Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)
• Enter Exchanges, Credit Memos, Sales and Reselections
• Follow up on overdue work orders, Credit Memos, repairs and parts
• Performing various other duties, as assigned

Requirements:

• Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
• Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
• Ability to communicate clearly, both written and orally
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Additional Information:

• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.