Customer Service Representative (Full Time Cashier)

Harry Rosen Inc.; Canada; On-site; Full time

Job summary

Harry Rosen Inc. is seeking a Customer Service Representative for their McArthurGlen Designer Outlet in Vancouver. In this role, you will provide outstanding service to customers, manage cash transactions, and contribute to a high-performance team. Ideal candidates should have experience in customer service, strong communication skills, and a dedication to excellence.

Benefits

Competitive pay program

Monthly and annual Team bonuses

Best in industry discounts

Comprehensive flexible benefits package

Pension and Group RRSP Programs

Modern workplace

Support for career goals

Diversity, Equity and Inclusion initiatives

Commitment to internal growth

Qualifications

• 2 years’ experience in a client-facing role preferred.
• Strong service orientation and detail-oriented.
• Ability to manage long customer lines calmly.

Responsibilities

• Provide exceptional service at the Cash Desk.
• Handle cash transactions including opening/closing registers.
• Bag and issue purchased products to customers.

Skills

Customer Service Orientation

Detail Oriented

Communication Skills

Multi-tasking

Technological Proficiency

Job description

Customer Service Representative (Full Time Cashier) page is loaded

Customer Service Representative (Full Time Cashier)

Apply locations Vancouver time type Full time posted on Posted 26 Days Ago job requisition id R5310

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Customer Service Representative

McArthurGlen Designer Outlet

Your Style, Your Career

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:

• Providing exceptional service to our Clients and our Associates at our Cash Desk

• Performing daily cash handling functions including opening/closing registers and processing all sales transactions

• Bagging and tissuing purchased product on behalf of customers

• Answering store phones

• Maintaining the Service desk

• Updating and maintaining client information files including membership in our Club Harry Loyalty program

• Assisting with Inter-store transfer processing and e-commerce requests and shipments

• Assisting clients who have purchased on-line but are picking up products in-store

Successful candidates will require:

• 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Detail oriented
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills

What are the perks of the job?

• Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn.
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation will be based on skills and experience. The starting rate for this role is $17.84/hr.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.

About Us

We’ve been officially recognized as one of Canada’s Best Managed Companies and among the top 10 Corporate Cultures in Canada. To support this level of success, we look for candidates who are driven to succeed at all levels. Our business is based on fostering confidence, and our Associates shape the day-to-day experiences that help our customers look and feel their best.

We have been specializing in luxury menswear for over 60 years and our commitment to personable and detail-oriented service has made us one of the most highly regarded men’s clothing retailers in the world.