CUSTOMER SERVICE REPRESENTATIVE-FT, PRC

Cutter Aviation, Inc.; Eastern Ontario; On-site; Full time

Job summary

An established industry player is seeking enthusiastic customer service professionals to join their team. As a Customer Service Representative, you will be the face of the company, engaging with aircraft owners and the aviation community. This entry-level position offers a starting pay of $17.00/hr, increasing to $19.00/hr after successful completion of the probationary period. The role requires exceptional relationship-building skills and a commitment to providing world-class customer service. If you thrive in a fast-paced environment and are eager to support customers, this opportunity is perfect for you.

Qualifications

• 1-3 years of customer service experience required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Resolve customer complaints and monitor aircraft activities.
• Assist customers with reservations and provide information.

Skills

Multitasking

Customer Service Experience

Interpersonal Skills

Communication Skills

Organizational Skills

Computer Skills

Job description

$17.00/hr starting pay, increases to $19.00/hr after successful completion of probationary period.

(Applicant understands this is an entry level position and some key components of the successful completion of the probationary period are: attendance, behavior and learning ability).

Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively uses the following to meet customer needs:

• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Determine charges for services requested, collect payments, or arrange for billing.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Requirements and Skills

• Must be able to multitask.
• 1-3 years of Customer Service Experience.
• Strong interpersonal and communication skills.
• Have professional appearance and mannerisms.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.