Customer Service Representative - (FT)

Prometric; Toronto; On-site; CAD 34,000 - 42,000; Full time

Job summary

Paragon Testing Enterprises, a Prometric Company, is hiring a Customer Service Representative in Toronto to support test takers, end-user clients, and partner organizations. You will handle registrations, transfers and cancellations by email, phone and online chat, promote Paragon's tests and instructional materials, and refine procedures for delivery and reporting.

This full-time position requires at least one year of customer service experience, attention to detail, and the ability to work

Qualifications

• At least 1 year of work experience in customer service.
• Proficiency with Windows Office applications (Excel, Word, Access) and email.
• Effective written and oral communication, strong interpersonal and organizational skills.
• Eligible to work in Canada.
• Willingness to work weekend shifts on a rotating basis.

Responsibilities

• Provide comprehensive customer service to test takers via email, telephone, and online chat.
• Process registrations, transfers, and cancellations in a timely manner.
• Promote Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
• Refine procedures for effective delivery and implementation of Paragon's tests and instructional materials.
• Provide input to updates of registration and reporting databases.
• Track customer requests and contribute to service improvements.

Skills

Customer service

Attention to detail

Teamwork

Communication

Problem solving

Organizational skills

Tools

Microsoft Office

Excel

Word

Access

Job description

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Full-time

Toronto, ON

Position Summary

The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

Work Schedule

The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm EST.

Responsibilities

• Providing comprehensive customer service to test takers via email, telephone, and online chat.
• Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
• Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end‑user clients, and stakeholders.
• Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
• Providing input to updates of registration and reporting databases.
• Tracking customer requests and providing input for improving customer service.

Requirements

• At least one year of work experience in customer service.
• Sensitivity to inquiries from test takers for whom English is not their first language.
• Knowledge and experience with business and office procedures, practices, and their applications.
• Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
• Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
• Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
• Must be eligible to work in Canada.
• Will be required to work weekend shifts, on a rotating basis.

Annual Base Salary: $38,000 CAD

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.