Customer Service Representative (French/English)

Mouser Electronics; Kitchener; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading global distributor of electronic components is seeking a bilingual Customer Service Representative in Kitchener. In this role, you will handle customer interactions via phone, email, and chat, ensuring high-quality service and following up for satisfaction. Applicants should be fluent in English and French, have effective communication skills, and be proficient in typing and relevant software. Competitive salaries and comprehensive benefits are offered.

Benefits

Competitive salaries

Comprehensive benefits

Qualifications

• Ability to type data for long periods of time.
• Able and willing to use our telephone headsets.
• Neat and legible handwriting.

Responsibilities

• Correspond with customers via telephone, email and chat.
• Accurately process customer requests and inquiries.
• Generate new and repeat business through service initiatives.
• Follow up with customers to ensure ongoing satisfaction.
• Promote and maintain high quality and service excellence.
• Monitor delivery and quality to meet customer requirements.

Skills

Professional verbal and written communication in English and French

Fluent reading and writing in English and French

Proficient typing and math

Effective time-management and organizational skills

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Our Kitchener, Ontario, Canada office is searching for a bi-lingual (French / English) Customer Service Representative to provide an optimal customer service experience for our customers. As a Customer Service Representative for Mouser, you will correspond with customers via telephone, email and chat, accurately process various types of customer requests and inquiries regarding Mouser services, and generate new and repeat business through customer service initiative and offering associated products and promotional items. Our service initiatives include following up with customers to ensure ongoing satisfaction, promoting and maintaining high standards of quality and service excellence, monitoring and delivery and quality to meet customer requirements. This position requires self-motivation, effective time-management and organizational skills, the ability to meet productivity and quality standards.

Responsibilities

• Correspond with customers via telephone, email and chat.
• Accurately process various types of customer requests and inquiries regarding Mouser services.
• Generate new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follow up with customers to ensure ongoing satisfaction.
• Promote and maintain high standards of quality and service excellence.
• Monitor delivery and quality to meet customer requirements.
• Maintain self-motivation, effective time-management and organizational skills to meet productivity and quality standards.

Qualifications

• Professional verbal and written communication in English and French (minimum); additional languages may be required.
• Fluent reading and writing in English and French.
• Ability to type data for long periods of time.
• Proficient typing and math.
• PC experience in a Microsoft Windows environment; proficient with internet, Microsoft Word, Excel, Outlook, and other software.
• Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
• Able and willing to use our telephone headsets.
• Neat and legible handwriting.
• Apply now to learn more about this opportunity!

About Mouser

Working in the Mouser Customer Service Department gives you the chance to be at the very front end of the world’s most technologically advanced companies getting the components they need to bring their designs to life!

Thanks for your interest in an exciting career at Mouser Electronics, part of the Berkshire Hathaway family of companies. Founded in 1964, we are a Top 10 Global Distributor of semiconductors and electronic components. Join our growing global team of 4,000+ employees and be part of the success story! Our full-time jobs come with competitive salaries and comprehensive benefits.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Category: Sales / Customer Service