Customer Service Representative - FBO, Full Time

Porter Airlines Inc.; Toronto; On-site; CAD 36,000 - 48,000; Full time

Job summary

Porter Airlines is seeking a Customer Service Representative for the FBO at Billy Bishop Toronto City Airport (YTZ). You will deliver a high level of service to customers while providing operational support to teammates, including data entry and coordination of line service activities.

You will also assist with concierge tasks such as car rental, restaurant reservations, and other services, while upholding grooming standards, safety policies, and company procedures in a fast-paced environment.

Qualifications

• Ability to work on a permanent basis in Canada.
• Ability to handle stress well and work under pressure.

Responsibilities

• Project a professional manner with an emphasis on customer service and hospitality.
• Provide prompt, professional and courteous service to customers.
• Data entry of aircraft fuel quantities into database.
• Coordinate line service activities and ensure orders are fulfilled in a timely manner.
• Actively participate in Porter’s Safety Management System (SMS).

Skills

Customer service

Hospitality

Communication

Teamwork

Education

Full G2 license

Job description

Job Summary

Reporting to the Manager, FBO, the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our customers while providing operational support to other team members.

Duties & Responsibilities

• Project a professional manner with an emphasis on customer service and hospitality
• Ensure compliance with the grooming and uniform standards of the company
• Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service
• Ensure the duties are carried out in accordance with company policies.
• Provide prompt, professional and courteous service to customers in a personalized and refined manner.
• Data entry of aircraft fuel quantities into database
• Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc)
• Occasionally driving customers to and from the terminal
• Develop a positive working relationship with team members and passengers
• Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements
• Ensure fuel and service orders are fulfilled in a timely manner
• Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions
• Provide air/ground communications using a VHF radio
• Administrative duties including basic filing and organization of passenger records and files
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other administrative duties as assigned.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Ability to work on a permanent basis in Canada.
• Ability to handle stress well and work under pressure.
• Ability to obtain necessary security clearances
• Ability to obtain Restricted Radio Operators Certificate
• Ability to work on a permanent basis in Canada
• Ability to work rotating shifts including days, afternoons, evenings, weekends, and holidays
• Dependability (must possess a clear attendance record and reliable on-time reporting for work
• Full G2 license (or out of province equivalent) with a clean Driver's Abstract is required
• Ability to communicate and correspond clearly and precisely in English.

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.