Customer Service Representative, EWSWA

The County of Essex; Southwestern Ontario; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading organization focused on environmentally conscious waste management is seeking a Customer Service Representative. The role involves supporting community programs, responding to inquiries, and promoting sustainability. Ideal candidates will have strong communication skills and relevant experience in customer service.

Benefits

Diversity and Inclusion

Accommodations under Human Rights Legislation

Qualifications

• 1-2 years customer service experience, preferably in environmental or waste management setting.

Responsibilities

• Respond to inquiries, resolve complaints, educate residents on waste diversion programs.
• Assist with Green Bin Program launch and promotion.
• Maintain records and track program effectiveness.

Skills

Communication

Organizational

Digital Literacy

Knowledge of Waste Diversion

Education

High School Diploma

Post-Secondary Education

Job description

The job description provided is comprehensive and detailed, effectively outlining the responsibilities, qualifications, and benefits of the Customer Service Representative position with the Essex-Windsor Solid Waste Authority. It uses HTML tags appropriately to structure the content, enhancing readability and engagement.

However, the description contains some irrelevant sections towards the end, such as unrelated job listings and promotional content, which detract from the focus on the primary role. To improve clarity and professionalism, these sections should be removed, and the description should be streamlined to emphasize the core responsibilities and requirements of the position.

Below is a refined version of the job description, with extraneous content removed and structure maintained:

Customer Service Representative

Department: Essex-Windsor Solid Waste Authority

Position Type: Full-time (35 hours/week)

Location: Essex, Ontario

Posting #: SWA-12-25

Opening Date: May 7, 2025

Internal Closing Date: May 15, 2025

External Closing Date: May 21, 2025

Role Snapshot

The Customer Service Representative (CSR) will support the Green Bin Program rollout and other EWSWA programs by responding to customer inquiries, managing requests, providing education, and promoting sustainability efforts within the community.

Why Work With Us?

The Essex-Windsor Solid Waste Authority is committed to environmentally conscious waste management and community engagement, focusing on reduction, reuse, recycling, composting, and landfilling.

What You’ll Do

• Customer Support: Respond to inquiries, resolve complaints, educate residents on waste diversion programs.
• Program Rollout Support: Assist with Green Bin Program launch, promotion, and education activities.
• Data Management and Reporting: Maintain records, input data, track program effectiveness, and support collection programs.
• Community Engagement: Promote programs at community events, provide clear information.
• Administrative Support: Process customer requests, prepare reports and correspondence.
• Collaboration and Communication: Work with teams, liaise with vendors and municipalities.

What You Bring

• High school diploma or equivalent; post-secondary education an asset.
• 1-2 years customer service experience, preferably in environmental or waste management setting.
• Strong communication, organizational, and digital literacy skills.
• Knowledge of waste diversion and sustainability practices.
• Valid Class G Ontario driver’s license and access to a vehicle.

Hours of Work

Seven paid hours per day, Monday to Friday, between 8:00 a.m. and 5:00 p.m., with a half-hour unpaid lunch.

What We Are Offering

Position on Band 2 with a starting hourly rate of $25.33. The organization values diversity and inclusion and will accommodate needs under human rights legislation.

For accommodations, contact [e-mail]. Personal information is collected in accordance with applicable privacy laws.