Customer Service Representative - Eurofins BioPharma Product Testing Toronto, Inc.

Eurofins Scientific SE; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

An international life sciences company is looking for a Customer Service Representative in Toronto to support their Biopharmaceutical Product Testing laboratory. The role involves managing customer relations and administrative duties while providing exceptional service. Candidates should have 3-5 years of experience, fluency in English, and strong communication and organizational skills. This full-time position offers excellent benefits and a professional work environment.

Benefits

Health & dental coverage

Paid holidays

RRSP with 3% company match

Qualifications

• Minimum of 3-5 years' customer service experience.
• Experience in handling a wide range of customer service tasks.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Liaise with customers via phone, e-mail and in person.
• Manage customer scheduling of projects.
• Create new client accounts and handle quotations.

Skills

Fluent English

Attention to detail

Excellent communication skills

Organizational skills

Education

High school diploma

College or university accreditation or science background

Tools

MS Office (Outlook, Word, Excel)

eLIMS

Job description

Customer Service Representative - Eurofins BioPharma Product Testing Toronto, Inc.

• Full-time

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Reporting directly to the Department Head, this position is responsible for fulfilling all customer service responsibilities to support the Biopharmaceutical Product Testing laboratory. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.

OVERALL OBJECTIVES AND RESPONSIBILITIES

• Liaise with company customers through phone, e-mail and in person;
• Maintain superior customer relations;
• Manage customer scheduling of projects;
• Coordinate project tracking and client management;
• Create new client accounts and link standard quotations from eLIMS;
• Follow up Coupa orders;
• Retrieve and archive C of As
• Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);
• Creating memos;
• Verifying information on on-going projects;
• Handling other duties promoting the achievement of customer service and business goals including internal sales;
• Ensure regulatory compliance;
• Other tasks as requested by supervisor.

EDUCATION

• High school diploma required; college or university accreditation or science background is an asset;

QUALIFICATIONS

• Minimum of 3-5 years' customer service experience.

Additional Qualifications

• Must speak and write English fluently;
• Extremely high level of accuracy and strong attention to detail;
• Must be articulate and possess excellent communication skills, both written and verbal;
• A high level of professionalism and confidentiality is crucial to this role;
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers;
• High energy with strong initiative, flexibility, resourcefulness and a can-do attitude;
• Excellent organizational skills;
• Ability to work independently, while supporting a collaborative, team-based department;
• Ability to multitask and remain calm under pressure in a fast-paced environment;
• High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;
• Must be proactive, self-disciplined, and able to demonstrate a high level of productivity;
• Demonstrated satisfactory work performance and attendance record;
• Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.

Technical Skills

• Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel)
• Develop proficiency with eLIMS.

Working Conditions:This position will be working in an office environment within the testing laboratory facility. Moderate level of activity and some light lifting requirements to fulfill any required administrative duties such as filing and photocopying. Shift work and overtime may be required, as well as working periodic weekends and/or evenings.

At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.

Accommodation:Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website atwww.eurofins.ca .

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work.To learn more about Eurofins, please explore our website atwww.eurofins.ca

We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

This posting is supported by AI technology to assist in screening candidates and resumes.