Customer Service Representative, Ens Collision

Formulafordlincoln; Saskatoon; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & dental

Life insurance

Disability insurance

Pension plan

Employee assistance

Wellness programs

Flexible benefits

Career development

Auto discounts

Company events

Community involvement

Toyota/Lexus brand backing

Job summary

Ens Auto in Saskatoon is seeking a dependable administrator for the Ens Collision Center. You will handle customer service duties and autobody administration tasks, ensuring accurate paperwork and smooth operations.

Ideal candidates will be organized, discreet, and professional, with strong computer and communication skills. This position runs 8 am–5 pm, Monday to Friday, with a temporary contract through March 2028.

Qualifications

• Experience in automotive or autobody administration is preferred.
• Excellent verbal and written communication.
• Strong organizational and numeracy skills.
• Ability to handle sensitive information with integrity.
• Friendly, professional demeanor.

Responsibilities

• Build Repair Orders.
• Input all Repair Orders into the schedule board and remove them when they are picked up.
• Follow through on finding out about vehicle rentals and GST via Epay, email, or call adjuster.
• Book appointments; take photos of every vehicle if possible.
• Order office supplies.
• Answer phones and take messages.
• Reply and forward appropriate emails.
• Book vehicle rentals.
• Call Enterprise when cars return.
• Send cash sheets, batch totals, cheques and cash to main dealership with references daily.
• Sort mail.
• Get manager to code and sign appropriate invoices.
• Make sure the batch total matches the invoices received.
• Responsible for the cash box and float; ensure reimbursement.
• Keep coffee station tidy and stocked.
• Call customers with status updates and when their vehicle is done.
• Make sure keys are always tagged.
• Have paperwork ready when customers show up.
• Call and book SGI dispatches within 8 hours of receiving.
• Call and book windshield repairs.
• Accounts receivable.

Skills

Customer service

Administrative support

Data entry

Phone etiquette

Team player

Computers

Tools

MS Office

CRM software

Keyboard skills

Job description

Join the Ens Collision Team!

We are looking for a new team member to join our Ens Collision Center who is personable, professional and dependable. An ideal candidate will have a background in customer service and autobody administration.

Honesty and Integrity are mandatory.

Why Ens Auto?

Ens Auto, a locally owned and operated business in Saskatoon, has been serving the community since 1972. Our company comprises Ens Toyota, Ens Lexus, Ens Collision, and Ens Industrial, offering top-quality products and services to meet our clients ' automotive and industrial needs.

We:

• Take pride in fostering long-term relationships with team members and offering opportunities for career growth and professional development.
• Value equal employment opportunities and strive to create a diverse workforce and an inclusive culture. As an inclusive workplace, we have a zero-tolerance policy against harassment.
• Expect all employees to uphold our comprehensive harassment policy and contribute to maintaining a respectful and supportive work environment.
• Deeply value our collaborative culture, where we prioritize teamwork, open communication, and mutual respect.
• Support your whole health here at Ens Auto. We offer mental health resources, wellness programs, corporate gym discounts, and other corporate fitness memberships.

What We Offer:

• A comprehensive benefits package, including medical & dental benefits, life insurance, disability insurance, an employer-matched pension plan, an employee assistance program, and employee wellnessinitiatives.
• Added additional flexible benefits and wellness package.
• Career development and growth opportunities.
• Automotive discounts on new and pre-owned vehicles, automotive parts, and vehicle servicing.
• Company events and social club functions.
• Community involvement: Be proud to be part of an organization that supports others and their staff.
• A brand that delivers, backed by the strength and reputation of the Toyota and Lexus brands, which are driven by excellence and trusted internationally.

The hours are 8 am to 5 pm Monday to Friday.

Temporary employment contract ends March 2028.

Responsibilities:

• Build Repair Orders.
• Input all Repair Orders into the schedule board and remove them from the database when they are picked up.
• Follow through on finding out about vehicle rentals and GST either via Epay, email, or call adjuster.
• Book appointments; take photos of every vehicle if possible.
• Order office supplies.
• Answer phones and take messages.
• Reply and forward appropriate emails.
• Book vehicle rentals.
• Call Enterprise when cars return.
• Send cash sheets, batch totals, cheques and cash to main dealership with references every day.
• Sort mail.
• Get manager to code and sign appropriate invoices.
• Make sure the batch total matches the invoices received.
• Responsible for the cash box and float; make sure it is being reimbursed accordingly.
• Keep coffee station tidy and stocked.
• Call customers with status updates and when their vehicle is done.
• Make sure keys are always tagged.
• Have paperwork ready when customers show up.
• Call and book SGI dispatches within 8 hours of receiving.
• Call and book windshield repairs.
• Accounts receivable.

Knowledge, Skills, and Abilities:

• Excellent verbal, written and interpersonal communication.
• Numeracy.
• Organized.
• Checking for accuracy.
• Team player.
• Friendly and professional demeanour.
• Computer savvy.
• Knowledge of the automotive or autobody industry.
• Knowledge of auto insurance.

Experience:

• Automotive or autobody background is an asset.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.