Customer Service Representative- EN

Global Excel Management Inc.; Sherbrooke; On-site; CAD 45,000 - 47,000; Full time

Job summary

A leading company in assistance services is seeking a Bilingual Customer Service Representative to provide support during travel-related emergencies. The role involves acting as a resource for clients and managing claims effectively while working in a supportive and multilingual environment that encourages personal growth.

Benefits

Three weeks of vacation

Health, dental, life, and travel insurance

Retirement savings plan

Flexible and supportive work environment

On-site gym and fitness classes

Opportunities for advancement

Professional development and financial assistance for education

Qualifications

• Bilingual in English and French (verbal and written).
• Experience in customer service, telecommunications, or claims assistance is required.
• Good computer skills including Microsoft Office.

Responsibilities

• Act as a resource for patients and medical facilities regarding claims.
• Pre-approve medical tests and coordinate follow-up actions.
• Record interactions in the claims system ensuring high customer service levels.

Skills

Customer service-oriented

Good communication skills

Ability to work in a fast-paced environment

Microsoft Office skills

Education

College diploma or equivalent

Job description

Job Description

Bilingual Customer Service Representative - Assistance Services 22.05$/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members, and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record interactions and transactions in the claims system and ensure a high level of customer service.

What skills and experience are we looking for?

• College diploma or equivalent
• Experience in customer service, telecommunications, and/or claims assistance
• Bilingual in English and French (verbal and written); knowledge of another language is an asset (English proficiency required for handling calls in English)
• Customer service-oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and professionalism
• Good computer skills (Microsoft Office, internet, etc.)

What does Global Excel offer you?

• Three weeks of vacation
• An extensive benefits package including health (100%), dental, life, and travel insurance, as well as a retirement savings plan
• A flexible and supportive work environment with benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and more
• A wellness program including an on-site gym, fitness classes, discounts at local businesses, and "lunch-and-learns" on health and wellness topics
• Opportunities for advancement, professional development, and financial assistance for continuing education