Customer Service Representative / Dispatcher

Amrize; Toronto; Hybrid; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Inclusive environment

Collaborative culture

PPE provided

Job summary

Amrize is seeking a Customer Service Representative / Dispatcher in Toronto to support sales, coordinate orders, and manage daily dispatch activities across Innocon operations.

You’ll work with customers, sales and operations, handle order entry, scheduling, and reporting, while maintaining safety and quality standards. The role requires 1–3 years in construction or related field, and proficiency in SAP, Google Suite and MS Office, with up to 10% travel.

Qualifications

• Education: Secondary education or equivalent.
• 1–3 years work experience in construction or related field.
• Proficiency with SAP, Google Suite and MS Office.

Responsibilities

• Handle direct order entry and ensure delivery efficiencies.
• Coordinate dispatcher activities and communicate with drivers.
• Prepare reports on customers, drivers and operations.
• Ensure safety policies are followed on construction sites and in operations.

Skills

Logistics software

SAP

Google Suite

MS Office

Education

Secondary education

Job description

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Customer Service Representative / Dispatcher

Requisition ID: 18043

Location: Toronto, ON, CA, L4C 3G3

Pay Type: Position type: Contract

COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Join the Innocon team, a quality-oriented, innovation-driven leader in concrete solutions, proudly serving the Greater Toronto Area.

We’re seeking a Customer Service Representative / Dispatcher who’s ready to be part of a people-first company with a strong reputation for delivering consistent quality, service excellence, and innovative ready-mix concrete solutions across the GTA.

ABOUT THE ROLE

Responsible for the sales support and customer service needs of the Innocon market area. This role strives for Innocon’s customer orientation vision: “Best in the GTA”. The Customer Service Representative will need to work closely with customers, sales, and operations to ensure effective customer service. Ensures effective order-taking and dispatch are performed. The Customer Service Representative/ Dispatcher will need to be flexible to work evening shifts and weekends. Proficiency with MS office applications in addition to some construction experience would be a definite asset.

WHAT YOU’LL ACCOMPLISH

• Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas. Ensure all aspects of his/her role are executed in a safe manner. Reinforce safety guidelines with employees, vendors and subcontractors while on construction sites and Innocon operations.
• Develop relationships with the Innocon client base, ensure collection of COD accounts, and meet performance targets. Responsible for direct order entry for the Innocon market to ensure delivery efficiencies and customer satisfaction are within Innocon standards. Provide the highest levels of customer service while optimizing available resources.
• Adjust schedules to optimize overall deliveries by utilizing the computer dispatch system for trucking of up to 150 loads per day (overall department responsible for over 600 loads per day with 185 trucks). Responsible for communicating with drivers on route and on jobsites to ensure schedules are met. Develop the skills necessary to book the right number of drivers and driver start times for the following day.
• Prepare as needed reporting on customers, drivers, and operations. Assist the sales, customer service, operations and QC teams in preparing necessary reports.
• Responsible for the effective utilization of the Command Concrete ticketing system by Customer Service and Logistics Staff. Responsible for ongoing management of the other systems and tools used in the customer service department including radio systems, truck communication systems, and telephone communication systems. Coordination between the sales and quality control staff to ensure correct billing on all invoices.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.

WHAT WE’RE LOOKING FOR

• Education: Secondary education or an equivalent combination of education and experience.
• Required Work Experience: 1 to 3 years work experience in the construction industry.
• Required Technical Skills: Logistics software, SAP, Google suite, MS Office.
• Travel Requirements: 5% to 10%.

Additional Requirements:

• Excellent customer service skills – dedicated to meeting the expectations of internal and external customers.
• Must be flexible and able to balance shifting priorities to meet deadlines.
• Possess a general knowledge of construction and A&C products and a solid understanding of the market, competition and business opportunities.
• Self-motivated individual with excellent interpersonal and communication skills who requires minimal supervision.
• Strong problem solving and analytical skills and the desire to seek solutions.
• Exhibit strong organizational skills and use resources effectively and efficiently.
• Possess a commitment and willingness to devote great effort and time in order to reach goals.
• Ability to make decision is a timely manner, sometimes with incomplete data and under tight deadlines and pressure.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protective Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• An inclusive and welcoming environment where everyone can be themselves.
• A collaborative work culture in a supportive and team-oriented work environment.
• Company-provided personal protective equipment ensuring your safety and comfort on the job.

This posting is for an existing vacancy at Amrize Canada Inc.

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email [e-mail]. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.