Customer Service Representative / Customer Care Associate

Linde plc; Ottawa; On-site; CAD 51,000 - 53,000; Full time

Job summary

Medigas, the healthcare division of Linde Canada, Inc., is seeking a Customer Service Representative to coordinate referrals, verify funding, and set up clients for home oxygen therapy. The role involves processing orders, answering inquiries, and maintaining accurate customer data.

You will balance inside sales with service duties, track orders in JDE, and handle daily cash reconciliation. Accommodations are available for qualified applicants in Ottawa.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of customer service experience.
• Retail sales experience preferred.
• Excellent communication, interpersonal and organizational skills.
• Strong computer skills.
• Commitment to safety and accuracy.

Responsibilities

• Coordinate telephone referrals, verify criteria and funding for home oxygen therapy.
• Process walk-in or phone orders and answer customer questions.
• Set up client accounts with pricing data and maintain data accuracy.
• Support Territory Managers by balancing inside sales and service duties.
• Track orders in JDE and reconcile daily cash; ensure delivery and billing.
• Ensure outgoing mail is sent daily.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Cash handling

Education

High school diploma

Tools

JDE system

Microsoft Office

Job description

Customer Service Representative / Customer Care Associate

The Customer Service Representative / Customer Care Associates are responsible for the coordination of telephone referrals, verification of criteria and appropriates funding in setting up clients for home oxygen therapy and related healthcare services. Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients.

What you will enjoy doing*

• You will coordinate telephone referrals, verify eligibility criteria and appropriate funding, and set up clients for home oxygen therapy and related healthcare services
• Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues
• In addition, you shall be accountable for providing complete and accurate account setup and pricing data, and for maintaining the ongoing accuracy of customer information
• To Support Territory Managers by balancing your time between inside sales and customer service duties, helping the team achieve targeted sales budgets is part of your role
• Collect payments to ensure customer accounts remain current and track customer orders in JDE to confirm delivery and billing are completed
• You will be responsible for daily cash reconciliation and preparing bank deposits
• Ensure all outgoing mail is sent daily

What makes you great*

• High school diploma or equivalent is required for this role
• You have a minimum of two (2) years of customer service experience
• Retail sales experience is preferred
• You must have excellent communication, interpersonal, and organizational skills
• Strong computer skills are considered an asset
• A commitment to safety is essential for this role
• You must demonstrate a proven ability to manage relationships with both existing and new customers, while maintaining knowledge of growth and development areas in home care sales

Why you will love working with us

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career. Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders.
Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

This is a replacement role with a salary range of 51,000$ - 53,000$

Linde Canada Inc. is committed to providing accommodations for people with disabilities.

Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required.

We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities.

Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.