Customer Service Representative (CSR)

Revitalize Marketing; Quispamsis; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen motivierten Customer Service Representative (CSR), der die Marke repräsentiert und Kundenbeziehungen aufbaut. In dieser spannenden Rolle sind Sie das Gesicht der Marke und helfen dabei, die Verkaufsziele zu erreichen. Sie werden direkt mit Kunden kommunizieren, ihre Bedürfnisse verstehen und Lösungen anbieten, während Sie gleichzeitig die Produktkenntnisse erweitern. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere zu starten und zu wachsen.

Qualifications

• 1-2 Jahre Erfahrung im Kundenservice oder Verkauf sind sehr empfehlenswert.
• Ausgezeichnete Kommunikationsfähigkeiten, sowohl verbal als auch nonverbal.

Responsibilities

• Engagieren Sie sich direkt mit Kunden und kommunizieren Sie Produktkenntnisse.
• Recherchieren Sie Zielmärkte zur Identifizierung neuer Kunden.

Skills

Kommunikationsfähigkeiten

Kundenservice

Verkaufserfahrung

Zeitmanagement

Teamarbeit

Education

High School Diploma oder gleichwertig

Job description

Revitalize Marketing is a telecommunication-based consulting sales and marketing firm. We help our clients’ popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.

We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's strategic and productive marketing and sales campaigns. Our next Customer Service Representative (CSR) will be responsible for adequately executing our marketing and sales directives and being the brand’s face and voice. In addition, we expect our new and energetic Customer Service Representative (CSR) to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.

Our Customer Service Representative (CSR) Will Be Responsible To:

• Engage in communication with customers directly, be an expert on all product knowledge, and educate them on their desired product inquiry
• Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline
• Communicate the features and benefits of specific products/services based on individualized needs
• Overturn objections as necessary throughout the sales process and answer questions as they arise
• Respond in a prompt, effective, and professional manner to all account inquiries
• Attend regular product training sessions with other CSR teammates and upper-level management

Desired Skills for Success For Our Next Customer Service Representative (CSR):

• A High School Diploma or equivalent is required
• 1-2 years of experience in a customer service or sales role is highly recommended
• Excellent communication skills, both verbal and nonverbal
• A tenacity and desire for growth and knowledge
• A driven mindset with impeccable time management skills and a superior work ethic
• Positive and professional demeanor while working with other CSRs and customers

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