Customer Service Representative - Crossroads C&I Edmonton AB

Distribution International; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer relationships and provide exceptional service. This role involves engaging with clients, managing orders, and collaborating with sales and warehouse teams. Ideal candidates will have a background in sales and a passion for customer satisfaction. Join a dynamic environment where your contributions will help shape the future of the company, all while gaining valuable experience in the HVAC and insulation industry. This is a fantastic opportunity for growth and development in a supportive team setting.

Qualifications

• 1-2 years of business to business sales experience required.
• Some college education preferred, ideally an Associates Degree.

Responsibilities

• Interact with customers to establish ongoing relationships.
• Process sales calls, quote requests, and product orders.
• Support customers with company return goods policy.

Skills

Customer Service

Business to Business Sales

Communication Skills

Organization Skills

Problem Solving

Time Management

Education

Associates Degree

Some College

Tools

MS Office Suite

Job description

Customer Service Representative - Crossroads C&I Edmonton AB

Friday, April 29, 2022

DI is a leading distributor of insulation, related specialty fabricated products, HVAC, and safety supplies in North America. Our Houston-based company hasover 90 locations throughout the United States and Canada that allow us to provide products and service to our customers worldwide. As part of the DI family, you will have the opportunity to enhance your career and shape your future as we grow together.

Objective

As a Customer Service Representative, you will provide exemplary customer service for all internal and external customers by utilizing in-depth knowledge of our products, programs, and team members within the organization. The role of a CSR is based in a distribution branch setting and provides a wide scope of work in the areas of customer service, inside sales, warehouse, basic operations, and some administrative support.This key role provides individuals with the opportunity to learn and grow with the organization, and the ideal candidate will have a working background in industrial insulation, building materials, and/or the plumbing/HVAC industry.

Essential Job Functions

• Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in)
• Receive and process sales calls, quote requests, and product orders through delivery
• Take ownership of customer relationships and upsell products
• Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders
• Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders
• Maintain knowledge of physical inventory, availability, and pricing
• Coordinate delivery to customers by arranging trucking routes to meet customer expectations
• Manage negotiations of customer quotes and proposals
• Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management
• Occasionally attend client sites with sales representatives
• Support customers with company return goods policy
• Arrange direct and/or hot shot deliveries to correct customer problems
• Process credit card transactions
• Assist in physical inventory with other branch personnel
• Help with warehouse duties such as operation of forklift, picking, and packaging orders
• Participate in special projects as requested by management

Requirements

• Some College – Associates Degree preferred
• 1-2 years of business to business sales experience
• Experience with full MS Office Suite
• Strong communication, organization, multi-tasking, and time management skills
• Solid problem solving and consultative skills required
• Ability to work in a fast-paced team sales environment with minimal supervision.

Physical Requirements

The work is performed in a general office environment and in a non-climate controlled environment with moderate noise level. This job frequently requires the employee to stand, walk, sit, use hands, climb stairs, climb portable ladders to heights of up to 15 ft., balance, stoop, kneel, push, pull, reach overhead, read, talk, or hear. The employee must lift and/or move up to 50 lbs. Specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential job functions. The employee should never attempt to lift more than 50 lbs.

Crossroads C&I welcomes and encourages applications from people with disabilities. Accommodations for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. If you are a person with a disability and have questions or would like help with your application, please contact 416-241-8663 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position