Customer Service Representative - Creditor Insurance

Royal Bank of Canada; Mississauga; On-site; CAD 48,000 - 72,000; Full time

Benefits offered by this job

Total Rewards

Stock options

Flexible benefits

Supportive team environment

Job summary

Royal Bank of Canada in Mississauga is seeking a Customer Service Representative - Creditor Insurance to advise clients by phone on insurance options for loans, lines of credit, mortgages, and business loans.

You will build rapport, understand client needs, and offer tailored coverage solutions while maintaining a client-focused approach to service excellence. The role emphasizes sales, retention, and cross-functional collaboration within RBC Insurance.

Qualifications

• Solid aptitude for listening, establishing rapport and finding the right solutions for customers.
• Strong attention to detail and problem resolution skills.
• Ability to navigate between multiple systems.

Responsibilities

• Handle inbound calls and meet customer expectations by providing information and solutions.
• Secure new business and/or retain existing business.
• Ensure customers receive optimal service or referrals to the appropriate partner.
• Take ownership of client concerns and escalate when necessary.
• Process applicable paperwork with accuracy and completeness.
• Meet monthly sales and retention goals.

Skills

Listening skills

Rapport building

Problem solving

Attention to detail

Multisystem navigation

Tools

CRM systems

Job description

Job Description

What is the opportunity?

The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success.

What will you do?

• Handling inbound calls and meeting customer expectations by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
• Secure new business and/or retains existing business
• Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
• Take ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
• Process applicable paperwork for clients, ensuring accuracy and completeness of information
• Meet monthly sales and retention goals.

What do you need to succeed?

Must-have

• Solid aptitude for listening, establishing rapport and finding the right solutions for customers
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

• Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
• Excellent communication skills in French and English

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values - including a fundamental respect for each other
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Ability to make a difference and lasting impact
• Sophisticated RBCI software tools to boost your productivity and grow your business

Job Skills

Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City:

Mississauga Country:

Canada Work hours/week:

37.5 Employment Type:

Full time Platform:

INSURANCE Job Type:

Regular Pay Type:

Salaried Posted Date:

2026-11-04 Application Deadline:

2026-12-04 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.