Bilingual (French/English) Customer Service Representative

Royal Bank of Canada; Mississauga; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits

Stock options

Work-life balance

Job summary

Royal Bank of Canada in Mississauga is seeking a Bilingual (French/English) Creditor Customer Service Representative to advise clients on credit insurance coverage for loans, lines of credit, mortgages, and business loans. You will provide responsive service, build rapport, and guide customers to the best solutions.

The role emphasizes sales targets and client-focused servicing, with opportunities to advance within RBC Insurance and related teams.

Qualifications

• Bilingual in French and English required.
• Strong listening and rapport-building abilities.
• Detail-oriented with good problem-solving skills.
• Comfortable navigating multiple systems.
• Able to work a variety of shifts; centre operates Mon–Fri 8:00–20:00.

Responsibilities

• Handle inbound calls, assess needs, and offer value-added insurance solutions.
• Secure new business and retain existing clients.
• Direct customers to appropriate partners to meet service needs.
• Take ownership of client concerns and escalate when needed.
• Process paperwork accurately and completely for clients.
• Meet monthly sales and retention goals.

Skills

Bilingual FR/EN

Active listening

Attention to detail

Systems navigation

Flexibility with shifts

Job description

Job Description

What is the opportunity?

The Bilingual (French/English) Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success.

What will you do?

• Handling inbound calls and meeting customer expectations by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
• Secure new business and/or retains existing business
• Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
• Take ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
• Process applicable paperwork for clients, ensuring accuracy and completeness of information
• Meet monthly sales and retention goals.

What do you need to succeed?

Must-have

• Excellent communication skills in French and English
• Solid aptitude for listening, establishing rapport and finding the right solutions for customers
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

• Sales experience and success in meeting and exceeding sales targets in a Contact centre environment

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values - including a fundamental respect for each other
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Ability to make a difference and lasting impact
• Sophisticated RBCI software tools to boost your productivity and grow your business

Job Skills

• Communication
• Coverage Analysis
• Customer Service
• Decision Making
• Insurance Operations
• Knowledge of Claims
• Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City:

Mississauga Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular Pay Type:

Salaried

Posted Date:

2026-11-04

Application Deadline:

2026-12-04

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.