Customer Service Representative- Core Lab (Mississauga)

Abbott; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare company in Mississauga is seeking a Customer Service Representative to manage customer orders and ensure satisfaction. Candidates should have a college degree, 1 to 3 years of experience, and be proficient in both English and French. Key skills include logistics experience and knowledge of SAP. This role offers a chance to grow within a globally recognized company.

Benefits

Career development opportunities

Flexible work policies

Training and growth opportunities

Qualifications

• 1 to 3 years of experience required.
• Considered Subject Matter Expert in customer service duties.

Responsibilities

• Monitor Order Entry system performance.
• Manage and coordinate high value shipments and logistics.
• Ensure customer satisfaction for high value accounts.

Skills

Excellent communication skills

Logistics experience

Cross border shipping

SAP System

Intermediate knowledge of MS Office

Written and Oral proficiency in English and French

Education

2 Year College Degree

Tools

SAP System

EDI – GHX and Intertrade

Job description

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• We offer flexible work policies that allow a healthy balance between personal and professional life.
• We invest in the development of our employees through training and growth opportunities.
• We foster an environment where every voice is heard and valued.

The Opportunity

This position works out of our Mississauga office in the Core Lab division . We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Under the supervision of the Customer Service & Support Manager, the Customer Service Representative is responsible for the accurate and timely processing of customer orders. He/She also provides customers with the proper information and assistance necessary in order to maintain good customer relations. He/She uses an on-line computerized order entry system in an accurate and timely fashion. He/She also investigates and resolves customer inquiries and complaints while maintaining good customer relations.

What You’ll Do

• Monitors Order Entry system (ECC) system performance to ensure issues are dealt with in a prompt and effective manner.

• Initiate system enhancements for all division that the department supports.

• Responsible for managing and coordinating high value shipments and logistics.

• Responsible for high value accounts or divisions to ensure customer satisfaction.

• Considered Subject Matter Expert in the department and can perform and back up all Customer Service Rep duties and responsibilities.

Required Qualifications

• 2 Year College Degree.
• 1 to 3 years of experience.
• Excellent communication skills.
• Logistics experience and cross border shipping.
• EDI – GHX and Intertrade.
• SAP System.
• Intermediate knowledge of MS Office (Word, Excel and PowerPoint).
• Written and Oral proficiency in English and French.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service DIVISION: CRLB Core Lab LOCATION: Canada > Mississauga : 6925 Century Avenue ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable