Customer Service Representative - Contract

Tommy Gun's Original Barbershop; Kelowna; On-site; CAD 40,000 - 45,000; Full time

Job summary

A dynamic distribution company in Kelowna is seeking a Customer Service Representative for a contract role. You will provide exceptional service to barbershops and salons, processing orders and managing customer inquiries. The ideal candidate has a strong background in administration and communication, thrives in a fast-paced environment, and is a dependable team player. Join our collaborative team and make an impact in the grooming industry.

Qualifications

• Minimum 2 years of administrative experience.
• Strong computer skills - proficient in Microsoft Office, especially Excel.
• Excellent communicator - both verbal and written.

Responsibilities

• Be the first point of contact for customers - by phone and email.
• Process sales orders and manage returns efficiently.
• Support the Purchasing, eCommerce and Distribution teams.

Skills

Administrative experience

Strong computer skills

Communication skills

Problem-solving

Team player

Tools

Microsoft Office

Inventory ERP system

POS systems

Job description

Overview

Position: Customer Service Representative - Contract
Location: MKK Distribution Inc. Head Office - Downtown Kelowna, BC
Salary: $40,000-$45,000 per year
Employment Type: Contract, Full-Time

Join Our Team and Make an Impact! MKK Distribution Inc. is at the heart of Canada's professional grooming and salon industry, supporting Tommy Gun's Barbershops, COBIA Salons, direct e-commerce clients, and other valued customers. Our downtown Kelowna head office is where the action happens—ensuring smooth operations, exceptional service, and satisfied customers every day.

We're looking for a Customer Service Representative who thrives on variety, loves solving problems, and enjoys being part of a high-energy team. This maternity contract is your chance to step into a role that's as fast-paced as it is rewarding.

Responsibilities

• Be the first point of contact for the Barbershops, Salons, e-commerce clients, and other customers—by phone, and email
• Process sales orders, help drive sales, and manage returns, deliveries, and courier/warranty claims efficiently and accurately
• Perform data entry and administrative tasks in Word, Excel, and other systems
• Support the Purchasing, eCommerce and Distribution teams with daily operations
• Think quickly on your feet, solve problems, and keep things moving smoothly
• Contribute to a positive, collaborative, and fun team culture

Qualifications

• Minimum 2 years of administrative experience
• Strong computer skills—proficient in Microsoft Office, especially Excel
• Experience with an inventory ERP system and POS systems
• Excellent communicator—both verbal and written
• Confident and personable—comfortable handling calls, including cold calls
• Quick thinker and problem solver—adaptable in a dynamic environment
• Reliable and responsible—someone who takes ownership and gets the job done
• Energetic team player—your personality complements a high-performing, collaborative team

Schedule

• Monday to Friday, in-office, 8-hour shifts

If you're ready to take on a challenging and rewarding role, apply today with your resume and cover letter. We thank all applicants for their interest; only those selected for an interview will be contacted.