Customer Service Representative (Clerk 3)

Nova Scotia; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

Service Nova Scotia is looking for a Customer Service Representative in Halifax. This temporary role involves delivering excellent client services, processing requests accurately, and balancing transactions. The successful candidate will possess strong customer service skills and be proficient in Microsoft Office applications.

Benefits

Career development opportunities

Engaging workplace environment

Qualifications

• Four years experience in a fast-paced customer service environment.
• Strong decision-making and ability to handle multiple processes.
• Experience with cash handling and knowledge of government programs.

Responsibilities

• Processing client requests accurately and within turnaround times.
• Communicating with the public and responding to service requests.
• Balancing daily transactions and maintaining cash float.

Skills

Customer service

Communication

Analytical skills

Problem-solving

Cash handling

Data entry

Tools

Microsoft Office

Job description

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Competition # : 46122

Department:Service Nova Scotia

Location:HALIFAX

Type of Employment:Temporary

Union Status: NSGEU - NSPG

Closing Date:09-Jul-25 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

About Our Opportunity

As the Customer Service Representative, you are the face and voice of the Province of Nova Scotia. As such, you are responsible for delivering programs and services to meet the needs of our clients and the public good. Providing excellence in client service is demonstrated by interacting with clients and processing requests received across the channels of mail, digital, in-person and phone. You strive to meet and exceed service within turnaround times and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients.

Primary Accountabilities

-Processing requests received, accurately and within turnaround times to ensure client expectations are consistently met.

-Communicating accurately and in a timely manner with the public, programs owners, operations support, and other departments and agencies to respond to requests for service and information through in-person, phone (queue), digitally, and by mail.

-Balancing daily transactions received and processed for self, peers and or team. Maintaining a cash float as required, process and batch returns/payments, preparing/delivering bank deposits, preparation of daily cash reports and reconciliation of various accounts.

-Participating in training and team meetings relating to and supporting the position/department/government.

-Assisting with user acceptance testing and attend team meetings.

-Opening mail, and process requests through tracking system.

Qualifications and Experience

To be successful in this position, you hold four years of experience in a fast-paced customer service environment working effectively with high volume transactions and multiple processes. An equivalent combination of training and experience may be considered. In addition, you hold superior customer service and communication skills (both verbal and written). As a flexible and collaborative team player, you also have strong decision-making, analytical and problem-solving skills. Knowledge in the interpretation and administration of government programs, legislation, and regulation, specifically those administered by Service Nova Scotia and the ability to deal diplomatically with members of the public are requirements of this position. Furthermore, you have cash handling and balancing experience. Excellent keyboarding and superior data entry skills as well as proficiency with Microsoft Office including Word, Excel, Power Point, Teams and Outlook are essential. Knowledge and experience with Amanda and RegSys as well as bilingualism are viewed as an asset.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

This is competition is expected to fill a temporary full-time position with an anticipated end date of 31-Mar-26. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate and the overall duration of the position in accordance with the collective agreement.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless career paths.

Pay Grade: CL 18

Salary Range: $1,684.00- $1,884.17Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement:

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act.If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concernsmay be directed [e-mail].